Horizon ANPR PCN - 15 mins overstay - Quality Foods Southall.

[simonhill]

Today I have received PCN from Horizon Parking for exceeding maximum stay period at Quality Foods Southall. 

The PCN does not mention of what is the allowed time for maximum stay

when I googled it shows 1 hour maximum stay but big sign at entrance also says ICELAND customer parking and not Quality Foods.   

The evidences on the PCN shows that I have exceeded stay by 15 minutes. 

Is there any chance to avoid paying the PCN? 

Please see attached PCN and google images.

Adobe Scan 09 Aug 2023 - Copy.pdf

signs.pdf

[Nicky Boy]

Hi Simon,

Please fill out the sticky and the guys will advise...

https://www.consumeractiongroup.co.uk/topic/391121-have-you-received-a-parking-ticket-please-fill-this-out/#comment-4684358

 

[FTMDave]

Of course there is a chance of avoiding paying their invoice - simply don't pay it.  That takes a lot less effort than paying

I've looked through the other 41 Horizon threads on the forum.

In 39 cases, despite all their bluster & threats, they didn't have the gonads to do court.

On just one occasion they started a court claim - then wet themselves and discontinued when the motorist defended.

Their only victory was when someone moved, didn't inform Horizon, Horizon cottoned onto this and got a CCJ by default.

Please let us have the information in the sticky when you get a minute.

Edited August 9, 2023 by FTMDave
Typos

[lookinforinfo]

Could you please post the back of the PCN which will show if it complies with the Act.

[simonhill]

Apologies for the delay in coming back please see below questionnaires now filled with answers

For PCN's received through the post [ANPR camera capture]

(must be received within 14 days from the Incident)

Please answer the following questions.

1 Date of the infringement 22nd July 2023

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Notice issue Date: 31st July 2023

[scan up BOTH SIDES as ONE PDF- follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'s

Please see attached file

3 Date received 9th Aug 2023

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N - gave a quick read through but can't see the mention of above Act however it has a section about Data Protection not sure if that is the same.

5 Is there any photographic evidence of the event? Yes

6 Have you appealed? [Y/N?] post up your appeal] N

Have you had a response? [Y/N?] post it up N

7 Who is the parking company? Horizon Parking Ltd

8. Where exactly [carpark name and town] Quality Foods Southall - LPS - JRAE

For either option, does it say which appeals body they operate under.

BPA

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

If you have received any other correspondence, please mention it here

Copy the windscreen or ANPR section to your thread and answer the questions...

……....

In either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY

Adobe Scan 11 Aug 2023 - Copy.pdf

[Nicky Boy]

Hi Simon,

It's actually a 25 minute overstay, rather than 15 minutes.

However, a "stay" is not a "parking period". Looks like a very busy place, so you could well have been a while finding a parking spot.

Also, you may well have taken some time to exit a busy car park.

The PCN?.. Well, I'll let LFI explain what a load of crud that is. (Compliance wise).

Bottom line is, as long as you don't tell them who was driving, they've got no chance if they do court.

Ignore everything they send unless it's a "letter of claim" then come back here for advice.

(If you're unsure of anything you get, just post it up here for the guys to advise).

Also, educate yourself about how these charlatans work by reading other threads...

[FTMDave]

I see they've lied about the date it was sent to deprive you of the discount period and to pretend to have respected POFA.  I presume there's no postmark on the envelope?

It could be argued that just one hour to do a weekly shop is an unfair term.

A thought - did you shop in Iceland, and if you did, have you got receipts or evidence of payment by card?

[simonhill]

I still have the envelope and there is no postmark or the date on it. 

I did shopping from Quality foods and Iceland both but I don't have receipt from Quality foods however I do have receipt from Iceland and the time on it is 16:23.   Both time I paid using card so that will be evident in card transactions.

Edited August 11, 2023 by simonhill

[FTMDave]

Good news! 

Work calls now but I will be on the thread later.

[FTMDave]

OK, although the fleecers call the car park "Quality Foods" and Google Maps call it "Quality Foods & Iceland Car Park" it is evident that it is an Iceland car park if you look on Google Maps.

Therefore e-mail the CEO of Iceland  https://ceoemail.com/s.php?id=ceo-9061&c=Iceland Foods-Chief Executive

Lay it on thick about being a genuine customer, attach proof of purchase, say an hour is not really enough to do a weekly shop, don't mention about shopping elsewhere - and ask that Iceland instruct Horizon to cancel the charge.

Some businesses like Asda are superb and will call their dogs off, some like McDonald's are as much use as a dead hedgehog.  We simply don't know with Iceland.  But nothing ventured ... 

 

[Nicky Boy]

I was wondering that myself...

On Google spy view, the only sign at the entrance, welcomes you to the Iceland car park...

[lookinforinfo]

As Nicky Boy rightly said, the PCN  is a joke, private car parks are governed by the Protection of Freedoms Act 2012.

This gives the parking rogues to ability to be able to transfer the charge from the driver to the keeper after 28 days should the driver not have paid the charge within that time.

However the previous is that the rogues have to comply with the Act or the keeper never becomes liable if they don't comply.

This one comes nowhere near complying, all the Rogues can do is keep writing to you hoping you will pay.

As long as they do not know who was driving they are stuck as hundreds of drivers are able to legally drive your car.

 

[FTMDave]

Bradfordlad, who is four months ahead of you in dealing with Horizon, has kindly updated their thread  https://www.consumeractiongroup.co.uk/topic/457479-horizon-anpr-pcn-gallagher-retail-park-bradford/#comment-5223661

Lots of threats, but no actual legal action.

[FTMDave]

Any reply from Iceland?