Switching supplier whilst on emergency credit. how do payzone know where to send?

[chapagnecharly]

ON moving into a property, i immediately signed up to switch to octopus. 

 

Because of communication issues with octopus, i wasn't informed that i had changed suppliers. 

 

The day the change came i was in debit. I topped up. 3 payments were made as i wasn't familiar with emergency credit and hadn't realised the situation.

 

Funds were then kept by octopus and they denied receiving one of the payments. 

 

British GAs have since billed me for the standing charge. 

 

How i see this is that i have been billed twice.

 

Once on the meter and once in paper.

 

Octopus have taken the funds for the meter's billing of the standing charge and Bgas still claim i owe the paper bill. 

 

Is my impression that i have been double billed correct?

 

Should suppliers discuss matters between them if they are aware of an issue?

 

All 3 Payments, to get me out of the emergency, were made within an hour but in cash at a local shop via payzone. 

 

The key was a British gas key. 

 

How did payzone know to send it to octopus or is there a further intermediary? 

 

Can payzone trace history via the key or meter ID? 

 

Not huge amounts just a matter of principle. 

 

 

[dx100uk]

Standing charge and actual usage of energy are 2 diff billed things.

 

As long as you didn't pay both to both. You've not been double billed 

 

Dx

[chapagnecharly]

 

 

Gosh you're busy on here.  Thanks! 

 

Would i be right that the prepayment meter will take the daily charge everyday at GMT 00:00 regardless of whether the meter is in "emergency"/debit or not? 

 

If i am right in that assumption then it was paid to Octopus when i topped up and became in credit.

The paper bills have not been paid. 

 

Whilst, she upheld my complaint on another matter, the ombudsman suggested i should pay the paperbill regardless and got quite angry/stern when i suggested BGas were double billing.

 

That is why I'm a little confused by it and would like to be able to trace the 3 payments.

 

Or get a better understanding as to whether it is possible that a payment went astray but still topped up the meter.   

 

[dx100uk]

there is obviously far more to this than meets the eye.

and your assumptions can never be answered properly without the full picture.

 

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