ON moving into a property, i immediately signed up to switch to octopus.
Because of communication issues with octopus, i wasn't informed that i had changed suppliers.
The day the change came i was in debit. I topped up. 3 payments were made as i wasn't familiar with emergency credit and hadn't realised the situation.
Funds were then kept by octopus and they denied receiving one of the payments.
British GAs have since billed me for the standing charge.
How i see this is that i have been billed twice.
Once on the meter and once in paper.
Octopus have taken the funds for the meter's billing of the standing charge and Bgas still claim i owe the paper bill.
Is my impression that i have been double billed correct?
Should suppliers discuss matters between them if they are aware of an issue?
All 3 Payments, to get me out of the emergency, were made within an hour but in cash at a local shop via payzone.
The key was a British gas key.
How did payzone know to send it to octopus or is there a further intermediary?
Can payzone trace history via the key or meter ID?
Not huge amounts just a matter of principle.