Adidas dwf letter re returned goods i'd sent back already. Scotland

[Freshmeat]

Hi, I received a letter regarding an adidas return back in May, I sent them an email with my confirmation from adidas saying they received my return. 

 

But I have received a 2nd letter from DWF saying that the tracking says it was rejected at whatehouse and returned to sender(order was returned in october and tracking says rejected in january). These items weren't returned to me and dwf have said they will seek instruction from adidas to proceed with court action.

 

I'm not really sure what to do, should I email dwf with the confirmation email from adidas like previously? Whenever I contact adidas they say just to contact dwf and not them

All PDF Maker 20221028 11.17.49.pdf

[dx100uk]

ignore totally.

 

scam

[BankFodder]

Can you just let us know who was it who make the arrangements for the return? Did they leave it down to you or did they supply you with a label and advise you as to the courier to use?

 

Also, where does it say that it was rejected by the warehouse.

 

Please post a copy of the confirmation of receipt which you referred to in your opening post

[Freshmeat]

Adidas supplied the label,   the tracking on Royal mail said refused at wharehouse but that was updated on 7/1/22 which is about 3 months later. I've attached the email from adidas

All PDF Maker 20221028 12.49.57.pdf

[dx100uk]

you ignore everything 

 

 

[BankFodder]

With all of that information in your favour, you are in a very secure position.

However, I would disagree slightly with my site team colleague above. I would write them a very brief note sending them copies of the evidence that you have and making it clear to them that you won't correspond any more but that if they do bother you with the claim that you will bring everything to the attention of the judge and also you will let the judge know that you have been provided with this evidence even before you began the claim.

Tell them that if they do bring a claim against you that you will not consent to mediation and that you will ask the judge to agree with you that their claim is abusive and bullying.

Don't be too polite and you can post a draft here if you want

[dx100uk]

adidas only ignore DWF totally.

 

dx

 

[Freshmeat]

Adidas just tell me to speak to dwf whenever I tried to contact them about it. 

 

[dx100uk]

as they do.

 

did you write or phone?

[Freshmeat]

Tried emailing and speaking to live chat. 

[BankFodder]

Just write to Adidas in the terms which I suggested above. Tell them that they had better instruct their solicitors to lay off but if it goes any further than you will make sure that the judge knows but it is they who rejected the item and that you have no responsibility and that now you are being bullied.

Send a letter recorded delivery and also a copy by email and then don't worry until you get a claim form.

Then come back here

 

[dx100uk]

as with the other threads concerning returned items never received by the retailers on here.

 

all that has happened is one of the many Retail Loss Organisations has found a new way (scam) to sign up retailers, at a UK head office level, to a retail loss civil restitution 'scheme' covering all their regional outlets at considerable monthly/annual price.

 

9/10 the smaller retail outlets further down the line, have no idea this has happen above their head.

 

there is actually zero these firms can do alone by themselves, legally, as the retailer would be the claimant in any court claim, and DWF cannot instigate that, under the pre action protocol a letter of clsim must be sent first.

 

so no ... it's a case of you are not awaiting any court claim to arrive.

 

its a very new profitable scam for dwf and im sure, just like their Retail loss Prevention (shoplifting) scam letters, many panic and cough up without actually researching anything. so it worth while dwf sending out a good few 1000 letters, as their are some thick people out there.

 

dx

 

[BankFodder]

 

[Freshmeat]

Hi, sorry for jumping on the post, but I had received letter from dwf so I guess I will be recieving one of these at some point,

 

would you end up having to go to court to defend something like this or would a judge decide just by whatever defence you file?

 

I'm no really clued up on stuff like this and worrying quite a bit.

 

Thanks 

[honeybee13]

FM, if you have questions, please ask them on your own thread. This one is for advising bartmag.

 

HB

[dx100uk]

posts moved toyour existing thread.

 

as for you question.

 

you have proof adidas received your items.

 

thats all the judge would need IF IF IF it ever went that far.

 

but they've got to send a letter of claim first so...

 

dx

 

[Freshmeat]

OK, thanks very much for the reply. I shouldve mentioned I'm in scotland which I think would  be different processes to rest of uk. But as you said its if I recieve one. 

 

Thanks 

[dx100uk]

It will be interesting if they do yes as you are in Scotland, the process and the level of proof is far stricter .

 

Dx