OK, thanks very much for the reply. I shouldve mentioned I'm in scotland which I think would be different processes to rest of uk. But as you said its if I recieve one. Thanks

Hi, sorry for jumping on the post, but I had received letter from dwf so I guess I will be recieving one of these at some point, would you end up having to go to court to defend something like this or would a judge decide just by whatever defence you file? I'm no really clued up on stuff like this and worrying quite a bit. Thanks

How many letter have you had if you don't mind me asking?

Tried emailing and speaking to live chat.

Adidas just tell me to speak to dwf whenever I tried to contact them about it.

Adidas supplied the label, the tracking on Royal mail said refused at wharehouse but that was updated on 7/1/22 which is about 3 months later. I've attached the email from adidas All PDF Maker 20221028 12.49.57.pdf

Hi, I received a letter regarding an adidas return back in May, I sent them an email with my confirmation from adidas saying they received my return. But I have received a 2nd letter from DWF saying that the tracking says it was rejected at whatehouse and returned to sender(order was returned in october and tracking says rejected in january). These items weren't returned to me and dwf have said they will seek instruction from adidas to proceed with court action. I'm not really sure what to do, should I email dwf with the confirmation email from adidas like previously? Whenever I contact adidas they say just to contact dwf and not them All PDF Maker 20221028 11.17.49.pdf