Querying amount of EON dual fuel DD

[I've got no money]

My very cheap fix ended at the end of June,  EON offered a new fix of  £123 a month. To be honest I didn't check the numbers it was based on. I've got a smart meter and my actual usage since July has been around £50 a month and after 3 months my account is around £200 in credit. 

 

I went through my statements and discovered they were significantly overestimating in relation to my consumption over the previous 12 months.  I basically added up the KWH I had actually used and compared it with their estimates. I reckon that I should be paying around £98 a month. 

 

So I queried it, they then produced a table with figures I didn't recognise claiming that I should have been paying £120. Their figures also showed they were adding on an extra two weeks consumption as a buffer. 

 

Anyway I've now complained to EON.

 

Just wondered if anyone had any suggestions about next steps.

[unclebulgaria67]

Yes energy companies will want to build in a buffer by having DD payments that exceed normal usage.

 

This practice will be allowed by regulators, as it means that if your actual usage is higher because you used more over a colder Winter, you would not be in as much debt.

 

EON will justify on grounds of preventing consumers getting into debt with them.

 

 

[Andyorch]

But likewise if you find that you are paying too much energy companies will have to automatically refund credit.

 

Energy customers in credit could be refunded £1.4bn - Which? News

WWW.WHICH.CO.UK

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Ofgem could be changing its rules on energy suppliers keeping hold of your cash. Find out how to get a refund if you've paid too much for gas and...

 

[Homer67]

Change to a tariff where you pay for what you've used by BACS or cheque on production of their quarterly invoice and save a little every month towards it.

Why do you need them to save the money for you? Madness!

Edited October 11, 2022 by Homer67
typo