Poor fitted windows small claims court

[davidoneman]

Hi not sure if in right place , but i got some windows fitted in 2018

 

about 6 months later noticed in a couple of the windows on the opening a gap appeared and noise and air was apparent , i went to the shop and mentioned it and said someone would come out never did.

 

to cut it short many times going to shop / messaging they have been out afew times always with a excuse saying forgot where they put parts then saying they would replace 2 of the windows , then saying they ordered the wrong windows this was the latest back in feb this year , so ive had enough now and looking at taking them to small claims court .

 

Ive always thought all the windows are not right as since the new windows the house seems colder and noisier so would i be able to claim for all the windows or would i need to get a independent review of the windows before making a claim . I dont want to put a claim in then find i should have done things first . Many thanks for any help . David 

[dx100uk]

Have they admitted in writing liability,?

 

And name and shame please 

 

Also how did you pay, outright or by credit?

 

Dx

[davidoneman]

Not admitted anything in writing and paid via bank transfer , its not a big company just one local to where i live . So much for giving to trade in local community . 

[dx100uk]

Really is an awful long time from installation in 2018 to be doing anything about it now some +4yrs later. Esp with no concrete written evidence.

 

Sorry...

 

Imho i would try and get some GOGW discount in them rectify ing the issues.

 

Dx

[davidoneman]

Like i say the problem they have been coming out and saying different things over the past few years like supplier problems blaming covid , ordering wrong replacement windows etc . 

[honeybee13]

When did you start complaining about the windows, David?

 

HB

[davidoneman]

Around feb 2020

[Homer67]

I would create a time line and send a letter to the company outlining all the issues and the times you complained along with any promises and actions taken/not taken by them.

 

Give them a limited time to respond and insist on an action date and state that if it doesn't happen you will have no choice but to take the appropriate legal action.

 

If they don't respond or fail to do what they promise to then you know if you need an independent report, consult with FENSA for the contacts to do that.

 

Did they give you a FENSA certificate for the windows they installed? 

[davidoneman]

Hi for some reason it didnt post my reply , yes i got a FENSA cert , what sort of time line should i give to get the work done , cheers