Nationwide paid us- but the plot thickens!

[Drivewasher]

2 accounts mine and Mrs, £50 mine £650 Mrs. Started 1 April with LBA standard reply t&c fees transparent usuall rubish. Then I saw a post frome a user who emailed Chales Bacon and got a result, so on 2nd April sent lba to him, no responce by 7 April so was getting determined. I emailed same email again, but added on that I WAS going to issue small claims costs would be £30 on mine £80 on Mrs + interest as of date of issue approx £78 Totals about £188 EXTRA, and that surely he has a duty to sharehoplders not to waste the proffits, and just pay up now saving them £188 minimum.

I got a shock when I looked in our accounts on 20 April as £50 and £650 had been put back in the respective accounts, on 16 April listed as "interest refund"

 

But the same day 16 April £80 more charges where taken, so I am doing it all over, same way by email.

I am going to write something like, I accept that you have to recouperate your loss due to my breach of your T&C so in order for us to get on a clear footing for the future, and to avoid me having to email you at every breach, which also cost you money from your proffits for shareholders, can we establish a mutually acceptable charge of your actuall cost to yourselves, of the work to inform me of this. This agreed ACTUALL cost I would have no problem in paying from my account without any intervention on my part.

Yours Blahh blahh

 

What do you think , come on then

[shorsted]

I was thinking of starting a thread on similar line myself as I wondering what happens after refunds are made and more charges are then added to accounts!

 

Do we go through the whole process again?! and again?!

 

I also would be quite happy to pay a small fee which did reflect the costs to them but not the extortionate charges that they currently use!!

[employee]

im not trying to be a smart arse, but just so the letters your sending are worded correctly, nationwide is a mutual company and doesnt have shareholders,

Maybe you could ask in you letter 'for all charges, plus any pending to be refunded?'

Nationwides charges work by hitting you a/c 2 months after they are incurred, so for example if a direct debit bounces in jan, you will get charged for it in march

[lee6370]

I think they will ignore you, there is no way they are going to agree a lower amount with you.

 

They will just refund any further charges, as and when you complain.

[lilreefshark]

Hi

 

could i please have the full email address for the guy in nationwide.

[dave]

Could you fill in the survey, with regards to your funds returned?

 

It really does boost the confidence of others when they come here for the first time.

 

http://www.consumeractiongroup.co.uk/survey.php

 

Thanks in advance (that is unless you've already filled it in, in which case, just thanks! )

[BankFodder]

2 accounts mine and Mrs, £50 mine £650 Mrs. Started 1 April with LBA standard reply t&c fees transparent usuall rubish. Then I saw a post frome a user who emailed Chales Bacon and got a result, so on 2nd April sent lba to him, no responce by 7 April so was getting determined. I emailed same email again, but added on that I WAS going to issue small claims costs would be £30 on mine £80 on Mrs + interest as of date of issue approx £78 Totals about £188 EXTRA, and that surely he has a duty to sharehoplders not to waste the proffits, and just pay up now saving them £188 minimum.

I got a shock when I looked in our accounts on 20 April as £50 and £650 had been put back in the respective accounts, on 16 April listed as "interest refund"

 

But the same day 16 April £80 more charges where taken, so I am doing it all over, same way by email.

I am going to write something like, I accept that you have to recouperate your loss due to my breach of your T&C so in order for us to get on a clear footing for the future, and to avoid me having to email you at every breach, which also cost you money from your proffits for shareholders, can we establish a mutually acceptable charge of your actuall cost to yourselves, of the work to inform me of this. This agreed ACTUALL cost I would have no problem in paying from my account without any intervention on my part.

Yours Blahh blahh

 

What do you think , come on then

Well done. This is exactly the correct approach. Well put and well done.

[Drivewasher]

This topic was closed on 09 March 2019.

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