This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

cheers

Agree with steampower, I was a guarantor (never again) and found myself facing the small claims court because the tenant didn't pay the rent. I paid the rent arrears and refused to pay any costs, which the letting agent just seemed to make up as they went along and after paying the rent arrears the small claim was dropped. Not saying they will drop yours but since you will be liable for the rent, its best to remove this from the equation so the sole focus of the claim becomes their overcharging fees.

OK, just looking through the emails and the offer to drop counter claim and pay £289 and the 2nd email to raise offer to £500, did not contain the wording "without prejudice" however after accepting the offer subject to the report they claim to have, the 3rd email stated "as per our without prejudice offer in our last email we will not accept any condiditons". The first two emails defiantly do not contain the "without prejudice" wording, can this be applied retrospectively? Doing a bit of research, it seems that the offers wont necessarily be taken as an admission of guilt, but it does make it hard for them to continue their counterclaim for £2650 since they have already admitted they would be prepared to drop it and pay £500 and it would be hard to justify now wanting more.

thought I'd post a quick update. Phoned the company owing the money, and cut a long story short it was basically we have a report detailing the substandard work along with photos, I did raise a few issues he wasn't aware of and asked if he could phone me back. On phoning back, he says that nothing has changed but in order to reach a settlement he was prepared to drop the counterclaim and pay £289 (£1,000 less then was owed). I asked for the offer in an email, which he then sent. I made a counter offer, but only if he forwarded on a copy of the report and the photos, so my son could see the substandard he was being accused of. They then increased the offer to £500, which I accepted providing they supplied the report they claimed to have and claimed they had used to calculated the counterclaim amount. He has simply said the offer is without condition, take it or leave it. Is the above an admission of guilt? it seems strange to claim someone owes you £2650, but your then prepared to pay them £500 to go away!!