PayPal locking me into a credit agreement I cancelled just days after taking.

[mickrick]

I saw an item for sale that I decided to use my PayPal credit to buy. It had a 4 month 0% interest offer. A few days after buying, I decided I would rather pay the item off in full, and made a payment for the full price. I sent PayPal an email explaining what the payment was for.

 

I then got a reply from PayPal to say they couldn't allocate the payment to the item, as, under financial law, it had to be allocated to the earliest ending 0% offer first. Any balance would then be allocated to the next earliest ending 0% offer, and so on. And, as far as I was concerned, that covered the item I had asked for it to cover.

 

I got my PayPal credit statement last week, and saw that the payment had been allocated to another item I had gotten on 12 months 0% credit and wasn't due to be paid out to July 2022. The balance was allocated as a statement minimum payment. Meaning the item I had wanted is left to be paid off in 3 months, rather than the original 4 months.

 

I contacted PayPal and asked for my payment to be allocated as requested, or by the method they stated. But they have told me that because I had made the payment just a few days after purchase, it wasn't yet on my statement, and so payment couldn't be allocated for it. In other words, the purchase didn't exist until a full month after it was made.

 

I am furious at this. I am pretty sure that the reduced payment time will put me into financial hardship, something I have told PayPal, and which they have ignored.

 

Can someone tell me what my rights are in this case?

[dx100uk]

it looks like you had already entered into using the pp 'pay with no interest scheme' many months before this purchase, so im not sure you can 'cancel' this particular use of the scheme as you are outside of the 14days cancellation rights of the whole scheme start date. i dont believe they are individual agreements.

 

not one ive met before TBH.

 

dx