Thanks guess I know now. I was told there was no contact number only email for claims for tsb

I have called they haven't answered left a message

Emailed the bank on Thursday and have sent multiple emails to supplier no response. The bank says 5 working days. I'm worried it will take so long I will go past the 14 days return policy. I've asked to return it but they are just ignoring me

Do I need to make it clear to the bank that the item has since arrived but I tried to cancel it

Thanks I will email the address that they gave me. Sorry but not sure what you mean by this "Note that this won't make a lot of difference that this you get it down on paper."

Just received a reply from tsb. Thank you for contacting us about your Credit Card Dispute. We are governed by MasterCard's rules and regulations which advise we must allow the merchant 30 days from the date you made the purchase, to deliver the goods. Unless you have an email from the merchant advising goods were to be delivered on a specific date that has already passed, we ask that you wait until 17/09/2023 as this will have been 30 days from when you ordered the goods. If you have not received the goods by this date, please contact us by email at CreditDisputes@tsb.co.uk and we will be happy help. I've emailed the company again but still no reply. How should I proceed? It seems that tsb are focusing on the item not being delivered but what about the fact that they didn't reply to my cancellation request?

Just to update the current situation. I submitted the form a few days ago but I haven't heard from the bank yet. I never heard back from the company about asking to cancel and today it has arrived in the post what are my rights now? I never actually accepted the delivery I live in a block of flats and the driver didn't ring on he just left it downstairs. Can I still get the money from the bank and will I have to pay to return it?

OK thanks. I think I can do it through live chat they are asking a series of questions. Shall I choose option 1 Which of the following options best describes what happened? 1. The goods were not delivered. 2. Only part of order was delivered. 3. The goods were delivered late or to the wrong address, so became valueless to me. 4. The goods were faulty/damaged or different to what I ordered. 5. The goods were counterfeit.

Seems like there is a whole long form to request refund from tsb section 75. Am I asking for a refund based on the fact they aren't replying to my calls or emails to cancel the order? Or that I was originally told an earlier delivery date (although I don't have proof as it was over the phone).

Do I need to give them maybe 24 hours to reply to my email? I have been chasing them for a few days but only this morning sent them an email to request to cancel it. Should I wait till tomorrow. What if they dispute the section 75 refund by saying they have dispatched it already?

Sorry what I meant is that you said in an earlier post that I can email the company and ask for a refund and then if I don't hear after 24 hours I can claim a refund. The link for chargeback takes you the which? Website and it says about section 75 it says is your claim from 30 days. What I am asking is can I still claim under section 75 after 24 hours of not hearing from them?

OK thanks. Is it still the same process as according to which it says if you haven't received your refund after 30 days, but then I guess this situation is different as the item has not yet arrived?

OK so just to clarify, as I have not yet received the item I can cancel via email and then request a charge back if they don't respond to the email within 24 hours? I paid by credit card

Yes that's them

Onesgroup.co.uk