Musescore subscription

[SharNICK]

My free trial ran out. I make a request for refund as i wasn't really able to cancel the subscription (was if i remembered and went over to a friend or something. device isseus and university stuff)

Do i have any right to a refund, i made an enquiry and got a following response "

Hello,

Thank you for contacting MuseScore Support.

Your PRO account was created under ..... email address. 
I can see that you've started a 30-day free trial with a 12-month subscription and didn't cancel it before the end of the free trial period.

You were informed about the price and subscription plan while subscribing. So, you were charged for a PRO subscription as advertised. This purchase was fully pre-authorized on your side while subscribing (see attached).

But taking into consideration the special circumstances mentioned in your message I've decided to discuss the case with my head office. So here is our special offer for you.

Would you agree to get 10-months additional access to Pro or a 40% refund?

This way you'll keep PRO access not only in the web account but also in our Mobile App, including off-line access to your scores, transposition, and mixer tools.

Please consider the options:

Option a: 10-months additional access + your current 1-year PRO access + PRO features in mobile apps included (by choosing this option you'll get in total 22 months of PRO without additional charges)
 

Option b: 40% refund + your current 1-year PRO access + PRO features in mobile apps included (this way you'll get back 40% of the paid funds and keep the 12-month subscription)

Please note that you can choose only one of the above-mentioned options.

I'll be waiting for your decision.

Best,
MuseScore Support 


with an attachment 

 

Wish you all good day.

[dx100uk]

if you signed up using a debit card go do a chargeback with your bank unless you want the use of the software.?

 

 

[BankFodder]

Welcome to the world of inertia selling.

The vast majority of people that do 14 day or 30 day free trials, make their money from people who intended simply to use the free of charge part and then cancel their subscription – but then who forgot.

If you get involved in free trials in future then you should give yourself an alarm reminder on your phone or on Google or on both.

Normally speaking you can actually start a free trial and then going immediately to your PayPal or bank and cancel the payments and you will find that your free trial continues.

They don't know that you have cancelled your payments until they try to obtain the next payment.

It's called "inertia selling".

[SharNICK]

Is it fine for me to ask my bank for a chargback? I didnt use the service after the free trial ended.

Edited March 2, 2021 by SharNICK

[dx100uk]

did you enter a debit or credit card to sign up and they have taken any money off you? which...