Hi, i am currently 17 year old in college, just started my second year
I have been attening local gym Xercise4Less in Castleford.
Few months ago i missed a payment and got charged £25 admin fee, additional to £20 for the gym - £45 total
I called them because back then i didnt knew why they charged me more. They explained it to me, i didnt realise that before freezing the membership i need to wait 14 days, so i didnt save any money for the day they were supposed to charge me.
I called them a few times that day, i dont know why, and 1 lady said that because i am below 18 i shoulnt have been charged £25 admin fee, so as soon as i pay them 45 they will send me 25 back. This is what happened.
Now again, this time due to financial issues i was not able to pay on time, they tried to charge me 45 but i didnt had that, and today when i called them they said i owe them £70.
They said this was because they tried to DD me again, even tho is doesnt show up on my bank account.
I was looking for some official information about this admin fee, but i mostly found people ranting about it on forums, some other people responding that they do not need to pay a penny of them.
I do not know if i should be calling them or emailing them.
Should i email them that i offer to pay them £20 and terminate the membership ?