Retail Loss Prevention

[Sirius1]

Hi, last year I obtained a few refunds from a retailer on a couple of sale items at full price, thus getting more back than what I paid. 

Stupid I know, but was an oversight!!! 

 

A few months later I received a letter from RLP informing of this what they call 'fraudulent refunds', threatened with the usual rhetoric and told me that I owe £1800. 

That was way too much as I only obtained £500 extra on the refunds. 

 

I wrote back and explained that I made an error and the exact amount was £500 and I was willing to make that payment to them, they requested I send in bank statements showing the other genuine purchases in order to validate what I was saying. 

They have now come back and said that the retailer deems my offer too low and they will accept £1100.

 

The actual loss (if thats what it was) to them was £500 and no more which I offered to pay, I haven't responded to their last letter, I would appreciate some advice on this matter. Many thanks

[dx100uk]

you ignore them

stuff and all they can do to you.

 

is this an ongoing issue or have you gotten out of the habit now?

 

dx

 

[Sirius1]

Hi, thanks for your response.

 

This only took place early last year and i did the refunds around 5 times, has never happened since and will never again.

 

The fact that I engaged with them to clarify the amount and sending over bank statemens, does that still mean that I can just ignore them?

 

Just want to be sure as to what their options are and what they can throw at me.

 

Thanks

[honeybee13]

Hi.

 

As dx says, I wouldn't correspond with them. RLP are a sort of parallel justice system and they can't do anything to you themselves apart from writing scary letters. They probably think that because you replied they can persuade you to pay something if they keep writing for long enough.

 

You weren't an employee of the shop were you? If not, I would relax.

 

HB

[Sirius1]

Cool, thanks.  Will just ignore them..

Oh and no, not an emplyee of the shop

Edited August 12, 2020 by Sirius1
to add another bit

[honeybee13]

You'll get other letters so if you're worried, come back here and check with us.

 

HB

[Sirius1]

Thank you very much for the support, will get back in touch if need be.

 

[Sirius1]

Hi, just a quick update on my issue.

 

I received a letter a couple of few weeks ago ago from RLP advising me that the retailer has agreed to reduce the sum to £1100 from £1800 so as to bring the matter to a swift conclusion.

 

As stated I provided them with statements showing that their actual loss was around £500, nevertheless RLP ignored that and is now requesting £1100.

 

I ignored them, however I have now received another letter informing me that if payment is not made within 7 days then the full amount will be due (which is exaggerated) and they will advise the retailer to take me to court as they have a lot of evidence against me.

 

As an FYI, in the beginning I did provide them with credit card statements which showed the £500 in extra refunds I received, however they showed me refunds totalling to £1800 which I have disputed as this is incorrect. (they seem to be trying their luck with me).

 

I just want to know how serious their threat of court is.

 

Thank you very much for your kind support.

Regards

[honeybee13]

Hi.

 

Please wait for people who know more than I do to comment, but I wouldn't be worrying at this stage. If they're so sure of their ground, why are they offering to reduce the amount they're asking for?

 

They can recommend all they like for the retailer to take you to court but the last time they did that - The Oxford Case - it went very badly and I don't think there's been a repeat.

 

HB

[honeybee13]

 

Here's the Oxford case brought by RLP for you to have a look at.

 

HB

[Sirius1]

Thank you

[dx100uk]

they can instruct their client to use aerial washing powder too.

ignore RLP totally.

 

you will get plenty of notice should the RETAILER wish to pursue you.

but that is VERY VERY rare and cost them more than they'll ever get back

and lumber them with un favourable publicity.

 

the RETAILER would have to abide by the pre action protocol

which gives you 30 days to reply before they can ever ask a solicitor to raise a claim in court and the COURT to write to you that they ARE.

 

IF IF IF you ever get a Letter of claim from a SOLICITOR who's client is the retailer.

then return here.

 

everything else simply ignore whatever you do.

 

 

 

[Sirius1]

I am extremely grateful for your advice, henceforth I will ignore them for now.

 

Kind regards

[Sirius1]

Hi, further to my recent communication I have now received a letter frm 'Scott & Mears' debt recovery specialist now acting on behalf of RLP.

 

Thier letter reads: 'We are instructed to recover the outstanding liability against you, which we understand is not disputed.  Contact us within 7 days of this letter, failing which you are at risk of our client issuing court proceeedings against you...'

The letter ends with: 'However, we hope you can address payment of this account but should we not hear from you our collections process will escalate.'

 

I would very much appreciate if you could please advise where I stand at this stage on this issue.

 

Kind regards

[Andyorch]

The same as you were in September....ignore.

 

Andy

[Sirius1]

ok great

 

Thanks

[dx100uk]

their client can't issue court proceeding for anything. end of!