So i have been reading through the forum and it seems to be a fairly discussed thing, so thought i would start a new thread for any help, guidence others can show.
I sent a parcel, (from ebay through packlink with EVRI, not insured). On the 16th of may it was sent and tracking just shows following:
We're expecting it
12:21 - Tue May 16
We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
We've got it
12:55 - Tue May 16
We've received your parcel at the ParcelShop and will be collecting it shortly
The account i sold it on was my mothers so at first i sent a email from both of us. I am now thinking ill just restart with it direct from my mother and she is happy to do court/mediation etc. I will post the letter below for any changes before i resend it. Also does anyone have any actual email addresses for evri, should i sent one recorded delivered to an address?
LETTER OF CLAIM
Parcel reference number ***************
Dear Sir/Madam,
On 16/05/2023 I used your service to send a parcel under the above reference number.
The package never arrived at the destination and I am assuming that it has been stolen.
The label was purchased via a 3rd party (eBay Packlink) but I am pursuing yourselves as I am entitled to do under the (Contracts (Rights of Third Parties Act ) 1999).
Value of sold item = £165
Packlink compensation = £25 (standard compensation)
Total loss to me (amount of claim) = £140
You have so far declined to respond or reimburse me and I am therefore informing you that I'm proposing to begin a county court claim against you within 14 days and without any further notice unless you reimburse me in full before that date.
Kind regards,
Patricia and Craig