Caravan Blackhorse - Caravan HP problems.refund issues..**WON VIA FOS**

[Surfer01]

We were told that to service our twin axle caravan the cost was £250. 

We also required additional work and we would pay to have done. 

We were phoned by the dealer and told cost was £279 which was fair enough for the extra work as labour charge is £60 an hour. 

 

On collection they added on extras like oil, grease and brake cleaner at £8, CO2 gas check at £3 and 32mm Alko flange at £18. 

On the two previous occasions the charge of £250 included oil, grease, brake cleaner and Alko flange which is a one shot nut. 

the caravan has done 1050 miles since it's last service in Oct 2019. 

 

How can they do a service without using oil, grease and brake cleaner? 

For the amount of £8 I could have bought a tin of grease, a can of oil and a can of brake cleaner. 

 

It is a caravan that does not have an engine and the only actual service parts are the running gear i.e. axles, wheels and hitch. 

All the rest are checks i.e. damp check and gas pressure check for leaks. 

 

As for the CO2 gas check is a total rip off as CO2 is carbon dioxide and not carbon monoxide! 

To justify the charge of £3 they used regulations relating to tenancy domestic agreement which is not applicable to caravans !

 

Unfortunately as they had our caravan to get it back we had no option except to pay for the service plus the extras! 

Really annoyed, but what can you do as they have you over a barrel?