Amazon purchase from seller

[flexeh]

Evening All,

 

Can i ask for your input in this. Its a minimal amount but it would help.

 

purchased a laptop charger for approx £7 about 3 months ago. Its started hissing at me so cant use it. I contacted Amazon who contacted the seller advising. - vid of whats happening

 

the seller initially said to send it back and they would refund me. I advised i would rather just have a replacement. Now the sellers responded saying that if i send it back they will send me £3 and i do not return it as ive had use of the charger for 3 months.

 

Surely should be covered for a year? like i said minimal amount so not too fussed if dont get it back but would be ncie to know for future. This is what was sent Red Amazon, Green Seller, Me blue

 

Hello,

We've been contacted by one of our mutual customers regarding an order placed with you.

Below is the information provided by the customer:

 

Order number: 202-4574190-2221913

Item: 19.5V for Dell Inspiron N5010 Laptop AC Charger Power Adapter + LEAD POWER CORD CABLE

Reason for contact: Damaged, Defective or Incorrect Item

 

Details: The item has arrived, but it starts hissing randomly and becomes dangerous, kindly replace the item. Please research the issue and contact the customer.

 

To respond to this customer, please reply to this e-mail or visit your seller account at the following link:

 

https://sellercentral.amazon.co.uk/gp/communication-manager/inbox.html

 

We hope you're able to work this out with this customer.

 

Sincerely,

 

Customer Service Department

Amazon.co.uk

http://www.amazon.co.uk]

 

Dear customer,

Thanks for your reply.

We can refund you after you return the item. Please send it back via the cheapest way of MyHermes and keep the postage within 3GBP.

 

Here is the return address:

 

Hi EpC

 

I don't want a refund, is it possible to have the item replaced please as I'm lost without my laptop.

 

Hopefully you have seen the YouTube video of what's happening.

 

Kind regards

 

Dear customer,

Thanks for your message.

As resend a new one will take several days to deliver. Also, though we have tested the item before sending out, and all the items can work well before shipping. We cannot sure each one will work excellent after the delivery, since it has some uncertain factors we cannot control.

We consider these issues for you.

So we would like to arrange a full refund after you return the original product and you can purchase it from other near sellers. Would you accept this?

Looking forward your reply.

Have a nice day.

Best regards

 

Hi sorry for the delay in responding.I would ideally like to have it exchanged rather than refunding. As you were very good shipping and the charger has worked really good until the fault recently.What's easier for you? I can wait till you send another that's no problem. If you can send another i can then return the broken one in the packaging of the replacement.Thanks Steve

 

Dear customer,

Thanks for contacting us.

As you have already used it for 3 months at such a cheap price, returning will also cost extra postage fee.

We consider these issues for you.

How about we refund you £3 without returning?

Looking forward to your reply.

 

Just seems a bit crappy to me.

[Bazooka Boo]

|Are you able to accept the refund, keep hold of it, and then purchase another one from a reputable dealer/shop?

[citizenB]

If it is going to cost both of you £3.00 to return and replace, is it really cost effective ? I would accept the £3.00 and then go and purchase another as BB has suggested.