UK Training Institute

[sarahchad]

Hi all,

I have a problem with the UK Training Institute.

 

I booked a course with them and it stated when booking that you had to provide them with a preferred date

that you wished to attend and they would contact you regarding when your course will be

and a time,venue and date by email.

It stated at the time of booking that you may not get the date you want.

 

The course was for my other half as he is self employed and requires some training for health and safety reasons.

we didn't hear anything and £75 was taken from our account.

 

We waited a few weeks and as we had still not heard from them

logged back onto their website to check what was happening to find that their website was not working.

 

 

I waited over a week until it came back online and contacted them through their website as they do not provide telephone numbers.

 

The reply I received stated they had send me an email confirmation of a course date and as we had not turned up we were billed for it still.

 

I explained he had not received any emails from them and to provide me with a contact telephone number to call them directly as I was not happy.

 

I received an email reply a few days later stating that the email I provided was incorrect and it had bounced back to them

therefore they were not liable and sent another copy of the email originally sent,

 

 

they did not provide me with a telephone number as requested and did not even sign their name.

 

Please can anyone let me know where I stand with this one?

I am unsure if I did provide the correct email address as Im sure I did but even the one they say I gave still gets to us eventually .co.uk instead of .com.

 

Hopefully you can help as to loose £75 when we don't have a lot of money anyway has been a big blow.

Also when you visit their site there is a message to say they have been having technical difficulties

Many thanks

Sarah

[dx100uk]

how did you pay - debit card?

 

 

dx

[sarahchad]

Hi!

Thanks for taking the time to reply!

Yes paid by debit card not credit card unfortunately

Thanks

Sarah

[dx100uk]

try ringing you card provider and doing a chargeback

[commando99]

I am having similar problems with them. I booked a course in Southwark, with Southwark as my only choice.

They booked me in Docklands, impossible for me to get to at 8am.

I sent them an email, and all they have replied was that yes I was booked in docklands.

I tried the bank, but as they didn't email directly, I have no proof of the booking, so they cant help me.

Looks like they've ripped me for £39 for a £25 course with no chance of a refund.

[honeybee13]

Hello and welcome to CAG.

 

Please start a new thread of your own and people will be along to help.

 

Best, HB