Do you think based on my experience they could try and claim or escalate? Facts - No agreement was signed They breached their T&Cs by not delivering their service I also have dates, times and names of people i spoke with in regards to me saying im cancelling my course as your service isnt to standard I havent logged in or used the course since my complaint back in October

No still in same place

Hi, Its reid sheppard and co limited

Hi, I copied ics in to the response i sent to the agency, i just hate that they're trying to collect on something I stopped using and they never addressed my complaint

Hi, It was all done via my work, when the DCA emailed our email address they copied in ICS learn. My boss advised for me to respond and said hopefully they've emailed through a silly error. I was more worried about them trying to enforce it further as I read in another chat that they threaten court actions. The whole thing has been so stressful!

Hi all, i enrolled with ics learn for a course in end Aug 2022.... In my first week i was already having issues and raised a complaint as videos weren't working on the course. I also had instances where tutors weren't turning up to webinars on several occasions. I raised in total 4 complaints and didnt get any responses....just an automated 'we'll respond in 10 days' but this didnt happen. I called the offices to escalate it and got passed around where I ended up stating look I'm cancelling my course, level of service is awful and I'm not getting anywhere here. They tried to enforce a cancellation fee and I disputed this. Felt by that point i was banging my head agsinst a wall.... i cancelled my direct debit as I got fed up of no responses from my complaint and constant problems with the course. This all happened in the space of 2 months, i cancelled my course in October 2022. Then silence and I get a phone call in April 2023 advising i owed money for the course, I raised my dispute to be advised 'oh sorry our mistake!' Then today 29th June 2023 i get an email from a collections agency advising i owed money for the course! £1,500 to be exact! I emailed in response with copies of my complaints and feel so peeved! I stated hey you didnt deliver service so no i dont owe money you've advised, to add I havent used the course or logged in since complaints were raised. Phew! Any advice on this please? Im so anxious by the whole situation