LCS learn online training that was totally useless - reid sheppard and co limited trying to collect

[lil imp]

Hi all,

i enrolled with ics learn for a course in end Aug 2022....

In my first week i was already having issues and raised a complaint as videos weren't working on the course.

I also had instances where tutors weren't turning up to webinars on several occasions.

I raised in total 4 complaints and didnt get any responses....just an automated 'we'll respond in 10 days' but this didnt happen.

I called the offices to escalate it and got passed around where I ended up stating look I'm cancelling my course, level of service is awful and I'm not getting anywhere here.

They tried to enforce a cancellation fee and I disputed this.

Felt by that point i was banging my head agsinst a wall....

i cancelled my direct debit as I got fed up of no responses from my complaint and constant problems with the course. This all happened in the space of 2 months, i cancelled my course in October 2022.

Then silence and I get a phone call in April 2023 advising i owed money for the course, I raised my dispute to be advised 'oh sorry our mistake!'

Then today 29th June 2023 i get an email from a collections agency advising i owed money for the course! £1,500 to be exact!

I emailed in response with copies of my complaints and feel so peeved!

I stated hey you didnt deliver service so no i dont owe money you've advised, to add I havent used the course or logged in since complaints were raised.

Phew! Any advice on this please? Im so anxious by the whole situation

 

 

[dx100uk]

a DCA is not a BAILIFF

and has

ZERO legal powers on ANY DEBT - not matter WHAT  type it is

shame you emailed them

they've a freeway to harass you now. 

i'd block them totally.

just belt and braces.

you have not moved since enrolling have you?

dx

 

 

 

[lil imp]

Hi, 

It was all done via my work, when the DCA emailed our email address they copied in ICS learn.

My boss advised for me to respond and said hopefully they've emailed through a silly error.

I was more worried about them trying to enforce it further as I read in another chat that they threaten court actions.

The whole thing has been so stressful!

[unclebulgaria67]

Contact LCS learn to ask them why your complaint has not been responded to and that you will not pay for a service that was not provided.

[lil imp]

Hi, 

I copied ics in to the response i sent to the agency, i just hate that they're trying to collect on something I stopped using and they never addressed my complaint

[Homer67]

Ignore the collections agency - which bunch of cowboys is it?

Debt Collectors have no power at all and cannot add on costs, ignore them, block their calls and emails and if they doorstep you record them and tell them to leave or you'll call the Police.

[Bazooka Boo]

They've got two hopes of collecting anything here, the first one being Bob.

 

Ignore the puerile DCA, simply don't engage with them via any means.

They say all sorts of nonsense, none of it bears any truth whatsoever, besides, it's simply a computer that prints out a standard template threatogramme, which makes for great hamster bedding.

 

I'd take more notice of next doors cat than a tin pot DCA.

[lil imp]

Hi,

Its reid sheppard and co limited

[dx100uk]

have you moved since taking this out please?

dx

 

[lil imp]

No still in same place

To add it was taken via my work and as for my home address they'll have a tough time as i live in a flat, they'd have to buzz to get in. My work would tell them to sod off too if they came to the business building.

[dx100uk]

thats not why i was asking  

a dca is NOT A BAILIFF and no doorstepper has any powers EITHER

but im not sure why you think they have?

simply ignore everyone until or unless you ever get a letter of claim 

 

dx

 

 

[lil imp]

Do you think based on my experience they could try and claim or escalate?

Facts - No agreement was signed

They breached their T&Cs by not delivering their service

I also have dates, times and names of people i spoke with in regards to me saying im cancelling my course as your service isnt to standard

I havent logged in or used the course since my complaint back in October 

[dx100uk]

only ICS can but i doubt it

lot of threads here of like useless training schemes.