@vodafoneuk Vodafone have lost my number. Been missing for 4 days. WRT135 (Ref. 11725963)

[pokerface12]

Hi, I'm hoping someone can help.

 

I have a business account with Vodafone and we have recently tried to move two numbers over to two different contracts that have longer expiry dates.

 

We were initially told this couldn't be done, so decided we would probably get the PAC codes and move the numbers to a different network. Obviously in the process of trying to get the PAC codes we got through to the retention team and they immediately said that they could transfer the contracts without a problem.

 

They told us that all that would happen is that the numbers would be moved to PAYG and then moved onto the new contracts.

 

Within minutes of this conversation, the two numbers lost signal and appeared to be disconnected. On phoning VF back we were then told it may take up to 24 hours to restore the number. 24 hours later and we were told a different story and that it would take a further 24 hours to restore the numbers. Another 24 hours passed and we have were then passed around various departments with no further progress.

 

Yesterday we were told everything would be back up and running within 6 hours... still nothing.

 

Today, at long last one of the numbers has been restored, unfortunately my number hasn't and I'm now being told it could take up to 30 DAYS to 'find' my number.

 

I am failing to understand how a number can be lost in the first place, let alone go missing for 30 days.

 

This is business and personal number (which I have had personally for over 10 years) and I am missing important calls from clients and potential customers, not to mention family and friends.

 

Any help would be appreciated I am not getting anywhere with call centres.

 

I have sent a request to the web team based on instructions in the forum.

 

Thanks,

 

Richard

Edited October 23, 2015 by pokerface12
Resolved

[pokerface12]

Hi,

 

Update to this. Vodefone have found my number and although I had to go to a store to get a new sim card they have managed to restore my service.

 

Onto the complaints procedure.

 

Richard