Spark Energy: £250,000 Ofgem fine - the worst energy supplier ever

[Michael Browne]

Ofgem has ordered Spark Energy to pay £250,000 to Citizens Advice for 14 breaches of relevant conditions and requirements.

 

These include:

 

• Refusing to allow customers to switch.
  
• Switching other customers without their knowledge
  
• Billing errors
  
• Failing to refund customers in credit
  
• Failing to notify customers of increases
  
• failure to provide accurate direct debit calculations.
  
• failure to deal with complaints properly
  

Spark Energy are so bad they make Npower look almost professional

http://www.bbc.co.uk/news/uk-scotland-scotland-business-31490466

 

 

Notice of Intention to Impose a Financial Penalty on Spark Energy 16 February 2015

[BankFodder]

Spark Energy are so bad they make Npower look almost professional

 

 

Bloody Hell!!!! (Can I say that?)

[Eversir]

"Switching other customers without their knowledge"

 

That's Ofgem taming it a bit; Sparks' impersonated their own customers (that were in debt) to offload them to other energy suppliers!

 

[ericsbrother]

Scottish Power worse than Npower for complaints handling, all of the failed banks Scottish, Scottish politicians screwed the economy (Brown, Lamont-no not at the same time) and now another wrong 'un. That is why they didnt vote for independence, they cant afford the price of success.