@npowerhelp NPower trying to make me pay them £3100

[esh2011]

Hi,

 

Can anyone offer any advise on how to deal with N-Power?

 

 

I was with them for 2 and half years, and they kept messing up the DD and

they sent so many wrong statements and bills.

 

 

Eventually we were set up on a plan which expired in April this year.

They then sent us an invoice saying we owe them £3400 as we have been paying the wrong amount

even though they put us on the tariff and set the DD up.

 

I've complained and complained and complained to them.

I eventually managed to switch providers as they blocked it at first.

 

It has now reached deadlock with their final say on the matter

is they will knock £250 off due to the bad service but because we are no longer a customer of theirs

we need to repay the rest within 2 years at £132pm.

 

At the moment our outgoings are a lot more than our incomings so

their is no way we can afford anywhere close to this.

 

 

We offered £20pm but they wouldn't accept that and are now threatening to get a 3rd party debt collection involved,

even though I have never signed anything to say they have authorisation to pass my personal details to another party.

 

Their customer service is absolutely appalling. I am going to go to OFGEM but will it do any good?

 

I am just worried now that we are going to end up with bailiffs banging on the door or extra charges being added.

 

Can they really force us to pay £3100 even though it was them who set the payment up incorrectly?

 

Please help, we are at the end of our tether.

[nps]

Sorry - I did type out quite a lengthy reply about 24hrs ago but the whole site seemed to go down completely while it was being submitted.

 

 

I've only just been able to get the site to load again and there seems to be a serious problem with the HTML now.

 

 

Hopefully, someone else will be along to help you...

[Feebee_71]

First thing you need to do is get copies of all information they hold about you including payments made and readings taken.

 

 

Probably the best way to get this is to send them a SAR requesting all information -

there is a charge of £10 for this.

 

You also need to know what the opening reading was when you moved in (or moved provider to NPower if that wasn't when you moved in)

and what your leaving readings were make sure both start and end readings are actual readings and not estimates.

 

 

Then you need to compare the amounts being charged for based on their bills with your readings.

 

People with more knowledge than me will be along soon to help I hope.

[davidlodger]

just received an npower bill for £1120.45 for a my vacant property. will be querying this one.

[thebaneofbanks]

there is something in the back of my head that says they cannot chase bills over 12 months old if the mistake is their fault. It would seem to me that may well be the case here.

[dx100uk]

back billing regs.

 

 

as the OP nor anyone that has posted additional question

on the same thread has replied in 10days now

 

 

I think its dead.

 

 

dx