Hi,
Can anyone offer any advise on how to deal with N-Power?
I was with them for 2 and half years, and they kept messing up the DD and
they sent so many wrong statements and bills.
Eventually we were set up on a plan which expired in April this year.
They then sent us an invoice saying we owe them £3400 as we have been paying the wrong amount
even though they put us on the tariff and set the DD up.
I've complained and complained and complained to them.
I eventually managed to switch providers as they blocked it at first.
It has now reached deadlock with their final say on the matter
is they will knock £250 off due to the bad service but because we are no longer a customer of theirs
we need to repay the rest within 2 years at £132pm.
At the moment our outgoings are a lot more than our incomings so
their is no way we can afford anywhere close to this.
We offered £20pm but they wouldn't accept that and are now threatening to get a 3rd party debt collection involved,
even though I have never signed anything to say they have authorisation to pass my personal details to another party.
Their customer service is absolutely appalling. I am going to go to OFGEM but will it do any good?
I am just worried now that we are going to end up with bailiffs banging on the door or extra charges being added.
Can they really force us to pay £3100 even though it was them who set the payment up incorrectly?
Please help, we are at the end of our tether.