Potential Faulty Product

[orangeman18]

I purchased a cordial from ASDA a few months ago which I am convinced made me Violently ill with projectile vomiting within 10 minutes of drinking it.

 

I gave it back to ASDA and complained, along a letter requesting a copy of the test results

 

I phoned ASDA today and verbally requested the lab results to which they replied that they tried to get a copy from the producer of the cordial, but was told they could not have it, and also that I cannot get the manufacturers address in order to contact them.

 

Is this correct? If not, what can I do to get a copy of it. I feel that people are covering up a monumental cock up.

[BRIGADIER2JCS]

I purchased a cordial from ASDA a few months ago which I am convinced made me Violently ill with projectile vomiting within 10 minutes of drinking it.

 

I gave it back to ASDA and complained, along a letter requesting a copy of the test results

 

I phoned ASDA today and verbally requested the lab results to which they replied that they tried to get a copy from the producer of the cordial, but was told they could not have it, and also that I cannot get the manufacturers address in order to contact them.

 

Is this correct? If not, what can I do to get a copy of it. I feel that people are covering up a monumental cock up.

 

 

An ASDA own brand product?

 

 

Did you keep any details batch number, expiry date?

 

 

Try making a Formal Complaint to ASDA.

[orangeman18]

Yes it was ASDA labelled. One of the cheap bottles. I have already complained direct to ASDA, but am just getting the usual response about levels of service and they hope I will continue shopping with them. It is because the results are not being issued which is throwing up a red flag with me.

[BRIGADIER2JCS]

Yes it was ASDA labelled. One of the cheap bottles. I have already complained direct to ASDA, but am just getting the usual response about levels of service and they hope I will continue shopping with them. It is because the results are not being issued which is throwing up a red flag with me.

Sorry to be wise after the fact but if you have a product that has made you ill, it is best to hang on to it and inform local trading standards who can check it out quite quickly.

[BRIGADIER2JCS]

If you did not keep any record of the product e.g. the batch number/expiry date there will be little you can do other than make a further formal complaint to ASDA quality control.

[Conniff]

Drop an email directly to the Chief Executive - andy.clarke@asda.co.uk