Hoover Candy

[annormshaw]

I am furious with hoover candy & the muppets that are working for them,

 

I bought a baumatic dishwasher not too long ago &

 

it has become faulty,S

 

baumatic have been bought out by hoover candy

 

I rang them for assistance & over the phone

 

the lady told me I needed an heating element which was £51 so I purchased it,

 

To my surprise when an engineer turned up at more cost

he fitted it to the machine & said it was not the fault

& my old heating element worked fine,

 

3 days later I rang hoover candy to explain the situation & I wanted to return the item under there 14 day return policy

& have been told I can,t as it has been used,

It has never been used as machine is broke &

 

I,m £51 out of pocket & engineer costs,

 

Hoover candy are saying I should of asked for an engineer call out

& they would of fixed it,

 

I would of done if the lady on the phone hadn,t of been flogging an heating element of which I didn,t need,

 

Now they won,t take it back for refund & they are asking for £120 for another engineer callout

 

,Muppets

[dx100uk]

p'haps not.

 

you first port of call should have been the retailer where you got it

under a soga claim.

 

do a chargeback on the part.

 

and send it back to them.

 

dx

[annormshaw]

Thanks for your reply I purchased it from trading post appliances & I,ve just looked & they,ve gone bust,

[dx100uk]

not with a credit card was it?

 

dx

[Karma102]

Hi everyone,

Baumatic went bust and Hoover/ Candy took the company over.

 

However, Hoover/Candy staff have not had any specific trainng on Baumatic aplliances/parts. So makes are going to happen.

 

In addition, Hoover, Candy & now Baumatic parts are now despatched from Italy. So don't hold your breath waiting for them.

 

In my experience with this company, my advice is not to waste your time and money ringing them.

Instead, email the company and ask the individual to contact YOU directly.

 

Below are some key contacts who are responsible for your complaints:

andy.lane@hoovercandy.com (CEO)

steve.yates@hoovercandy.com (Manager)

Or telephone the company and ask to.speak to the individuals directly.

National rate telephone number: 01204556100 (companies will have to provide a freephone number for cust serv from June 2014).

Good Luck!