Hi everyone, Baumatic went bust and Hoover/ Candy took the company over. However, Hoover/Candy staff have not had any specific trainng on Baumatic aplliances/parts. So makes are going to happen. In addition, Hoover, Candy & now Baumatic parts are now despatched from Italy. So don't hold your breath waiting for them. In my experience with this company, my advice is not to waste your time and money ringing them. Instead, email the company and ask the individual to contact YOU directly. Below are some key contacts who are responsible for your complaints: andy.lane@hoovercandy.com (CEO) steve.yates@hoovercandy.com (Manager) Or telephone the company and ask to.speak to the individuals directly. National rate telephone number: 01204556100 (companies will have to provide a freephone number for cust serv from June 2014). Good Luck!

Hi everyone, This is just some information/advice for any customers who have purchased any parts from the Hoover/Candy group in the UK and are/have experienced any delays on their delivery or installation of the parts. As of earlier this year, re-structuring of the warehouse/distribution centre in the UK has resulted in most parts that are ordered over the phone or via the web being dispatched from Italy. Hence, the delays. From my recent experiences of this problem; and the advice given by a very helpful member of staff (who told me they should not be telling me that the parts now came from Italy as people may be more reluctant to order); it is better and more likely to gain a response by the following means: [*]Telephone 01204556100 and ask for a service manager (cheaper than the 084 numbers) [*]Email the managing director of Hoover UK address available at: 'ceoemail.com' under Hoover UK [*]Write to: Service Manager, Hoover Limited, Breightmet Industrial Estate, Breightmet, Bolton, Lancs. BL2 6PU Whichever method you choose, be direct and ask for specific timescales or a full refund. It worked in my experience. Good luck.