I am furious with hoover candy & the muppets that are working for them,
I bought a baumatic dishwasher not too long ago &
it has become faulty,S
baumatic have been bought out by hoover candy
I rang them for assistance & over the phone
the lady told me I needed an heating element which was £51 so I purchased it,
To my surprise when an engineer turned up at more cost
he fitted it to the machine & said it was not the fault
& my old heating element worked fine,
3 days later I rang hoover candy to explain the situation & I wanted to return the item under there 14 day return policy
& have been told I can,t as it has been used,
It has never been used as machine is broke &
I,m £51 out of pocket & engineer costs,
Hoover candy are saying I should of asked for an engineer call out
& they would of fixed it,
I would of done if the lady on the phone hadn,t of been flogging an heating element of which I didn,t need,
Now they won,t take it back for refund & they are asking for £120 for another engineer callout
,Muppets
