Refusing to pay for faulty products

[stevenhomz]

I purchased an s3 i while ago on the 3 network

pay monthly and

 

had many technical issues with the handset which resulted with the phone being sent away for repair.

 

I was left without a phone for three weeks until it returned.

 

This happened twice and

 

until I upgraded my phone again with three

 

but this time for (stupidly) another samsung, the note2.

 

after about six weeks the phone failed again and

 

i was told i would have to send it away again.

 

I refused and demanded an immediate replacement and

 

was told no the phone would just be sent away for repair continuously until the warranty expired.

 

I refused to accept this and marched back into the three store

 

handed back the product and refused to pay them any longer.

 

I subsequently received a default on my credit file.

 

Is there any way to remove this

 

as it is non payment due to what i believe is them not holding up to their responsibilities in the contract.

 

P.S. will never buy samsung again

[dx100uk]

did you cancel the contract?

 

dx

[stevenhomz]

The contract was eventually cancelled by them two months after i handed back the device, incurring an £85 charge which i refused to pay on principle and this is the default on my credit file

[BankFodder]

The only way to deal with this is by means of a county court action.

Mobile phone comapnies are mostly bullies because they can hold your contract over your head and your credit record.

It's not like paying for something cash so that they have no leverage over you.

 

Mobile phone companies have direct access to your credit record and in cases such as yours they don't really bother to consider your consumer rights. they simply use blunt force.

 

You will have to be prepared to start a county court claim - although on the basis of what you say, your chances of success are much better than 90%

 

Is that what you are prepared to do?

[stevenhomz]

The only way to deal with this is by means of a county court action.

Mobile phone comapnies are mostly bullies because they can hold your contract over your head and your credit record.

It's not like paying for something cash so that they have no leverage over you.

 

Mobile phone companies have direct access to your credit record and in cases such as yours they don't really bother to consider your consumer rights. they simply use blunt force.

 

You will have to be prepared to start a county court claim - although on the basis of what you say, your chances of success are much better than 90%

 

Is that what you are prepared to do?

 

Yes I would be prepared to do that I hate the fact that they think they can walk all over people and force them to pay even for faulty products. I will look into it and then ring three and give them the opportunity to remove the default before I take action. Thanks for the advice

[BankFodder]

They won't take any notice but good luck anyway.

Come back here when you want to begin the process.

[Conniff]

You shouldn't phone, write using recorded delivery letter.