CFO drain my Nationwide account - they are refusing to refund me!

[Kayleigha14]

Oh my god, i need to rant and seen as you guys have experienced the same issues, i hope you dont mind.

 

Last night £1100 was deducted from my bank account,

 

I call the bank and they advise its the famous CFO.

 

So this morning i speak with the bank and they advise its not fraudulent activity so ill need to make a visa dispute which can take a week

and may not even be in my favour

 

.I call CFO have a massive row with them and ask for my complaint to be escalated for her to inform me she is the entire complaint process...

.i think not...so ive emailed the director, Mr Keeble.

 

I have been so stressed out all day, even cried.

 

I Cant pay my mortgage, feed my son, pay my bills its terrible.

 

After reading through all the forums, I have sent my bank 4 emails i have thrown everything at them, FSA, OFT and BCOBS. surely they have to refund the money.

 

The payment was not authorised by me nor was i given any form of notification this has to be breaching some regulation!!!

 

If anyone else has any other useful info that will go in my favour i would really appreciate your assistance.

I really need my money back.

 

I did have a payday loan in 2012 and changed banks to avoid them taking the money as i was in financial hardship.

 

It was only last month when i had to apply for another that they must have got my details.

 

I remember going on their website but didn't process my application as i realised it was them.

 

I know this sounds awful but i just dont have the money to pay them im looking at going bankrupt

[renegadeimp]

Name and shame your bank. They are COMPLETELY wrong.

[dx100uk]

end of post 45

 

dx

[Kayleigha14]

its nationwide. Have you experienced this to, if so how should i proceed. Just called them again and they advise i need to talk with the Visa Dispute team Monday morning. whats the best way to proceed on Monday?

[dx100uk]

new link old ones been moved

 

 

http://www.ftadviser.com/2013/06/28/regulation/regulators/fca-banks-have-to-cancel-recurring-payments-if-requested-UxbeHUuYQIy0SEYbGRE4tJ/article.html

[renegadeimp]

You need to put it in writing.

 

Regarding your mortgage, it should be simple if you have a prime lender. Call them and tell them that due to bank issues, you need one months break on yoru mortgage, but should be able to pay the arrears sooner. Almost all mortgage companies have some kind of clause that allows you to take a payment break once or twice.

[Kayleigha14]

no unfortunately mine does not plus im in arrears and set up a plan with them which i have been paying and now this happens. i have emailed them to advise of the situation and hope they will understand.

[Kayleigha14]

Im not sure the link will help with the money already taken

 

it will prevent them taking more

 

however, i never cancelled the authority with my old bank i just stopped paying it.

 

I assume as i no longer used the bank they closed the account.

 

My new bank shouldnt have let it go through in my opinion surely 5 transactions totalling £1100 would ring some alarm bells.

[andrea82]

Hi Kay;eigh

 

I did not throw FSA or anything else at the bank, I just stuck to my guns.

 

I was direct and stern but not rude or aggressive.

 

I told them that I had been on the consumer action group that I could see reversal of payments could be done by the bank.

 

I also stated I was under a debt management programme so they didn't have the right to take it.

I kept getting the same answer.

After 8 hours they agreed.

I refused to come off the phone till I was refunded.

 

Second off after you get your refund, ask immediately, if someone can note on your account

that under no circumstances are capital financial able to take money from your account,

if it happens again which it will they have to refund you.

 

It happened to me again last night.

This time it was a straight forward reversal of funds back into my account.

 

I am now looking at changing bank accounts. Don't give up, you will get your money back

[dx100uk]

own thread created.

 

dx

[Kayleigha14]

called the bank this morning,

they advise the visa dispute has been opened and they should refund the money within 7 days whilst investigations are carried out.

 

After reading everyone's forums i am expecting them to refuse to do this so will call them tomorrow first thing and ask for the refund.

 

The only thing is Andrea, i openly admit i wasn't paying CFO but surely they would need my authority to take this money

or at least advise me they would be this has to be illegal???.

 

I think the only thing i can tell the bank is that FSA guidelines state my money has to be refunded to me immediately whilst investigations take place.

 

Like you say dont be rude but be firm

[andrea82]

No you cant wait,

 

you need the money reversing before it goes into there account.

 

Listen it does not matter if you have admitted that.

 

Get back on the phone you want the money refunding today.

 

Don't take no for an answer,

 

tell them you have been on this site you no they can do it, and you are not putting phone down till you get your funds reversed back into your account.

 

Does not take 7 days they can do it now

[dx100uk]

one other point to 'push home' to nationwide

 

WHY have they let this happen when the PDL was not even taken out against 'their' account.

 

point out that the account with them DID NOT EVEN EXIST

when you took out the PDL.

 

as advised by A82, don't come off that phone unti they refund every thing NOW.

 

get you pc infront of you

and check your online webportal

 

make SURE the money SHOWS before you end the call.

 

the FSA will eat them for breakfast for allowing this to happen.

 

there is NO history of any PDL 'link' to the nationwide account - make them PROVE where you gave permission for them to allow this.

 

DONT give up.

 

go UP THE CHAIN - and keep going

 

dx

[andrea82]

Kayleigh

 

Can I ask a question, how did they get hold of your new bank detail? Just i'm in the process of opening a new account. I don't want to be going through all this again

[andrea82]

Get a pen and paper, take everyones name you speak to. Show them you mean business, act confident, request managers

 

Go girl get your money

[Kayleigha14]

apparently the call centre cannot authorise the refund

 

however the manager will contact the dispute team tommorow and will call me back. so lucky me i get to go over it all again tommorow.

 

they said if im eligible they can refund tomorrow.

 

I feel like im banging my head against a brick wall.

 

I know there gonna say they cant do it tommorow as the company have obviously got my bank details when i recently applied for a pay day loan with another company.

so it must be legitimate.

 

does anyone know where i stand with regards to the fact i have not received nothing from CFO stating they will be taking funds?

[Kayleigha14]

dx i do have a pay day loan on my nationwide account but with myjar not CFO.

 

CFO advised me yesterday they do not have sister companies and therefore i would have had to apply with them direct which i know i didnt

[renegadeimp]

Full complaint to the ceo and the fca. They can chargeback immediately and investigate later.

[Kayleigha14]

apparently thats what they will be doing in the morning. they open at 9 so i will call them immediately and then i wont be getting off the phone until its refunded....

[yesilgozlerim]

They can refund in less than an hour...ive seen it done with my own eyes.

[renegadeimp]

Wy wait till 9 tomorrow? They should do it there and then over the phone.

[Kayleigha14]

well im going to stick to my guns tommorow and hopefully will get my money refunded.

 

in fact i refuse to hang up until i do.

 

I just know its gonna be such hard work there not going to willingly refund me £1000 even if it is my money.

 

i just cant beleive banks anyone would think its their money.

 

you would think my word would be enough to get a transaction cancelled if i want it to be!!

[andrea82]

Hi new headache

 

I had my funds put back into my account on Fri, I drew £300 out on Sat my intention was to draw £300 out today £100 tomorrow once at a 0 balance to shut the account.

 

My account was emptied today. This time not so lucky in getting my refund. I will be on tomorrow like a dog with a bone until I get my money back.

 

Where can I go to find out true legalities, I want to phone and have as much knowledge around this as possible.

 

Important advice I have for anyone else out there, as soon as you get you refund, transfer money to another account and close the account immediately.

 

I had filled the form in to say the company cant take the funds,

the bank say they received the request off the company before my letter so it has to go through

[renegadeimp]

When you first demanded the chargeback, did you tell the bank to cancel the CPA's or block all payments?

[JOHNINYORK]

Regarding the reply that Kayleigha was given from CFO,"they do not have sister companies and therefore i would have had to apply with them direct"

 

 

Are PayDay First still connected to them.From their web site.

 

Payday First is a trading name of CFO Lending Ltd. Copyright © 2011 CFO Lending Ltd. Registered in England and Wales. Registered Number: 06736553. Registered Address: Copper House, 88 Snakes Lane East, Woodford Green, Essex, IG8 7HX Consumer Credit Licence: 623671 Data Protection Number: Z1577394

 

Regards,John.