Hello,
I can no longer keep up my payment to HSBC credit card, sent them a letter asking
to freeze interest etc while I do my budget sheet. 5 weeks after I sent out my budget sheet with
a token offer of £1 (that's all I can afford) as I heard nothing from them.
Weeks after this is what I received;
[We are unable to action your request as the signature provided on the letter of authority does not match the one held in our records.
Please return the letter of authority to the address shown at the bottom of this page, with a signature in accordance with our records.
Alternatively, you may need to visit an HSBC Branch to update your signature.]
I used some template letter, printed with my name but did not sign.
Husband used the same template letter to 3 different creditors in the past, never had any issue.
Never signed name on any of these papers.
I am wondering whether I start token payments regardless, or wait to see what happens...
I also have an overdrafted current account with them,which will follow the same route next.
(I already opened a parachute account)
As they are refusing my request, wondering how to do with this account too.
I just don't understand this signature business. Is this normal?