Hi,
Any advice much appreciated...
I sold an item on Ebay. It was an above ground swimming pool which the buyer paid £900 plus £60 delivery.
Ebay took quite a chunk in fees which left me more out of pocket than I anticipated. I therefore looked for the cheapest courier.
I booked Tuffnells via Interparcel. I opted not to take insurance as it cost £35 and I had a quick google and found I could buy £900 worth of Parcel insurance for £10. However when I went to do it, they didn't cover Tuffnells, so upshot was parcel was uninsured.
It was collected from my property all ok, boxed up and very heavy as driver needed trolley to get it to the lorry. However when delivered to the customer, she reported the packaging being ripped and the courier being unable to lift the parcel. The customer contacted me a couple of hours after delivery to report that the main component of the box - the swimming pool liner - is missing.
I have contacted Interparcel who have contacted Tuffnells. I am unable to speak to Tuffnells directly as they are hiding behind the fact I booked through Interparcel.
Obviously, if the liner is not found and the item is 'lost' - I will have to refund my buyer and will therefore be £960 worse off.
I have seen there have been a few people taking cases like this to the small claims court.
Would this case be eligible and what would I need to prove?
I have the tracking details and the buyer took photos of the contents of the box minus the liner.
I have pictures of the box prior to collection.
I look forward to any advice.