XLN Telecom highwayman contract?

[Manila]

At wits end here.

 

Been contacted by a company called C.A.R.S (Creditlink Account Recovery Solutions Ltd) who buy debt it seems from other companies.

 

Several harassing phone calls later they finally send me a written request for a payment they say I owed XLN Telecom.

 

I have had no communication from XLN or invoice for the amount they say I owe, and it appears they have without warning passed it to this company.

 

I terminated my contract with XLN in April this year in accordance with the termination procedure - 42 days notice etc -

and received the usual 'sorry to lose you' email, but no inkling of an outstanding amount owed.

 

I dispute that I owe them anything.

 

Should I complain to them or just deal with these CARS people.

 

If so, can anyone help as to how to write such a letter.

 

Quite worried and confused,

 

as never been in debt in life before....

[renegadeimp]

Stop talking to them on the phone and send them a prove it letter.

 

http://www.consumeractiongroup.co.uk/forum/content.php?428-General-debt-letter-if-you-know-nothing-of-the-debt

[dx100uk]

you are not in debt

 

cars are a very low life bottom feeding DCA.

 

give you credit file a check

 

if this 'debt' does not show

quite honestly i'd ignore them.

 

 

if you cancelled within the terms of the contract then game over.

 

dx

[farcedirect]

Quite worried and confused,

 

as never been in debt in life before....

 

I contacted the XLN CEO on your behalf.

 

He immediately passed the issue to the Director of Account Management. The XLN Telecom Director of Account Management told me by email 'I have requested CARS to immediately remove the customer from their contact list and they have confirmed all activity has been ceased with immediate effect.'If you contact me by direct message I can provide you with the email addresses of the XLN CEO and Director of Account Management.

 

Hope that helps!

[stu007]

Hi

 

@ farcedirect would it not be easier to give the OP the tools to find the CEO email: http://www.ceoemail.com/ its not a state secret and the OP then does not have to 'direct message' you as you requested and can look this up themselves would that not have been easier.

[farcedirect]

Thanks for your posting - The relevant contact at XLN (Director of Account Management) isn't listed there as the site is for CEO contacts.

 

I suggested to the XLN contact that the OP could contact me via DM to get the email address. Hope that makes sense.

[dx100uk]

newbies cant PM

 

dx

[citizenB]

Manila, IMHO, I would simply respond to the DCA and advise them that you cancelled your contract in accordance with the terms and conditions on DATE. That as far as you are concerned, there was no monies outstanding at that time and you were never informed there was. Therefore you dispute there is any monies owed and they should return the account to XLN.

 

42 days notice seems quite a long time ?

[farcedirect]

Have you now contacted XLN or have they contacted you?

[Manila]

Not yet thanks. Thought I'd send the DCA a 'prove it' letter first. If XLN has done the decent thing, hopefully that should be the end of it. Cheers for your help.