Resolvecall for scottish power, fitted pre pay meter and changed locks?

[Natti bongo]

Hi Really new to this site, i have an urgent query. resolvecall attended our home today, nobody was home. THey have entered the house put gas/electric meters in (due to an unpaid disputed bill)and changed the locks. There is no one at the property and i have no way of getting in the house with my 3 children.... Is this ok? is this legal? help!!!!!!

[Natti bongo]

Resolvecall have entered our property when noone was home

and put in pay as you go meters (due to a disputed unpaid debt),

they have also changed the locks.

 

I am now home with my 3 children and no way of getting into my property.

 

Is this right?

 

is this legal?

 

what can i do?

[dx100uk]

did the util company warn you of such?

 

did they get a warrant?

 

whats the run up to this?

 

have you run them and asked where they keys are?

 

surely there must be a number left to contact them on?

 

dx

[dx100uk]

who is the util company>

[Natti bongo]

Thanks for your replyThe company is Scottish Power.

 

I have rung the Number and been advised to contact the Locksmith for new key.

 

Locksmith have said that they will be at the house in an hour

 

I have not seen a warrant and have been told it has been posted to Glasgow????

 

I have had no warning from the Scottish Power we have been disputing the amount being requested.

[dx100uk]

ok we have SP onboard here

 

i'l ask them to pop in tomorrow.

 

when you get settled comeback here

 

and lets get to the bottom of this?

 

I daresay you've more important things to do than type on the internet right now.

 

dx

[Natti bongo]

I have looked through all of my post, had no letters of warning about pre pay meters being installed. no notice of entering my property and changing locks (defacing my property)

[dx100uk]

ok natti good morning

 

i'll alert the sp rep

 

should be around today

 

dx

[ScottishPower Company Rep]

Hi, can you email social@scottishpower.com with full address & we will look into the matter?

 

Regards

 

 

Gerry