ScottishPower Company Rep
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Everything posted by ScottishPower Company Rep
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Hi Jemms, I'm really sorry to hear of the situation that you have described. This is clearly not the level of service you are entitled to expect, and I'm sorry that our Service Centre were unable to resolve the issue. I see that were going to contact the office of our Chief Executive - has the issue been resolved yet? If not please send me a PM with the account details and I'll investigate this issue. Kind Regards, RC
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Hi James, I'm sorry that the response you have received has not resolved any of the issues raised. Without reviewing your account details I can't specifically comment on your case but if you can send a PM with details of the address that the Default relates to I can forward this onto the appropriate department for further investigation. Kind Regards, RC
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Contacting Scottish Power
ScottishPower Company Rep replied to GemG's topic in Utilities - Gas, Electricity, Water
Hi, I'm sorry to hear this , can you email full address details to me on social@scottishpower.com and mark my name and CAG in the header & I'll escalate? Regards Gerry -
Scottish Power debt
ScottishPower Company Rep replied to newdad's topic in Utilities - Gas, Electricity, Water
Hi, I am sorry but I can't see the email, can you resend & mark CAG & my name in the header please? Gerry -
Scottish Power again!
ScottishPower Company Rep replied to summer30's topic in Utilities - Gas, Electricity, Water
Hi Summer 30, can you email as much detail as you have to social@scottishpower.com & we will investigate. Regards Gerry -
Scottish Power debt
ScottishPower Company Rep replied to newdad's topic in Utilities - Gas, Electricity, Water
Hi Newdad, can you email account/address details to social@scottishpower.com & mark CAG in the header & we'll pick it up as soon as we can. Regards Gerry -
Scottish Power registered default
ScottishPower Company Rep replied to dazza12's topic in Utilities - Gas, Electricity, Water
Hi, can you email full details to social@scottishpower.com & I will log a formal complaint. Regards Gerry -
Huge Gas Bills - Scottish Power
ScottishPower Company Rep replied to reeksy86's topic in Utilities - Gas, Electricity, Water
reeksy86 can you please e-mail us at social@scottishpower.com marked urgent and referencing this thread and we will help you. Thanks David -
Scottishpower DD adjustment
ScottishPower Company Rep replied to tenant87's topic in Utilities - Gas, Electricity, Water
Tenant87, now managed to locate your original e-mail from the information in your original post, so you don't need to resend. I will take a look for you and reply ASAP by e-mail. David -
Scottishpower DD adjustment
ScottishPower Company Rep replied to tenant87's topic in Utilities - Gas, Electricity, Water
Hi Tenant87 really sorry about that. Can you please resend to social@scottishpower.com referencing your CAG ID and this thread and I will check what has happened? Thanks David -
sytra have you had an e-mail back from us about this yet? it should be fairly straightforward to resolve. Agreed T & Cs are based on the payment method when you take the tariff, so if you agree Direct Debit at the beginning, then cancel it, we will take you off the tariff. If you pay by Debit card from the beginning, that's different. I'm happy to pick up your e-mail. David
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Scottishpower DD adjustment
ScottishPower Company Rep replied to tenant87's topic in Utilities - Gas, Electricity, Water
Hi sytra If you would like us to check this for you, e-mail us at social@scottishpower.com Thanks David -
Flex The Bill you have posted 1004 was cancelled and replaced. I will send you an e-mail to explain. I hope that will help. David
- 149 replies
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Scottishpower DD adjustment
ScottishPower Company Rep replied to tenant87's topic in Utilities - Gas, Electricity, Water
Hi tenant87 If you e-mail us at social@scottishpower.com we can check it for you. Thanks David -
Steve Just to let you know that I have sent you an e-mail in relation to this matter. David
- 149 replies
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Hi lovejoy If you would like us to provide information on this, please contact us at social@scottishpower.com Thanks David
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Hi Elaine Can you confirm this has now been resolved? If not can you please e-mail details to social@scottishpower.com and we will assist? Thanks David
- 40 replies
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Scottish Power Electricity Usage
ScottishPower Company Rep replied to cloudy73's topic in Utilities - Gas, Electricity, Water
Got your e-mail, thanks, we will be in touch. David- 3 replies
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Scottish Power Electricity Usage
ScottishPower Company Rep replied to cloudy73's topic in Utilities - Gas, Electricity, Water
Hi if you e-mail details to us at social@scottishpower.com we can look into it for you Thanks David- 3 replies
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