Hi Can someone help me please. My daughter called me a few hours ago-about 7.30pm saying the she had just arrived home from work and found a letter from Scottish Power through her door. The letter states that they have disconnected her elec. supply / they think the house is unoccupied ect and to call a number to discuss this. I have contacted the emergency number at SP and they have advised that the number is for the revenue protection dept and that they are closed until Monday. When I asked what this dept was responsible for - they advised that it deals with issue of meter tampering! She has been in the flat for about 18 months or so and has a pre payment meter- that she has to buy elec. on a key type thing as she uses it. The meter reader called a while back and read the meter & I know she has not done anything to the meter - in fact she has to stand on stool on tiptoe just to reach the bottom of it where the key goes in to register her elec. She has had no notification from SP about the meter/ of any disconnection etc So at present she is sitting in darkness / unable to cook any food/ do her washing or even have a shower & with her freezer defrosting rapidly. She cant contact anyone as phone & lap top has to be plugged in to work and her mobile has no power. left She is obviously really upset and I think she said the letter says something about taking access as well so she wouldn't come here in case they come back tomorrow and try to get into her flat! She works shifts and is terrified that SP will turn up when she at work!! How can they do this -- ie turn of the power without getting access to the property? Are they allowed to do this without notifying her that they were going to do this? What can we do - as she hasn't done anything to the meter and now she will have no power until Monday which is 2 full days away. Can anyone advise. Thank you Elaine