I bought a bed through Homebase back in May this year. I bought it in the sale reduced from £400 to £170. When I ordered it I was given a date 2 weeks later for delivery. Then they called the day before delivery was due to push delivery back another 2 weeks. When the bed was delivered we put it together and although the mattress was much thinner than the "luxury" mattress we where told it was including it was ok. It lasted 3 days and the top of the bed collapsed, the wheels from the divan had gone through the material, and the head end was lower than the feet. I called them the next morning, and asked for a replacement mentioning the mattress, they agreed to send a whole new bed out, this time it took 4 weeks again for delivery the mattress was much better, and the bed seemed ok. Again it lasted a little while and the side of the bed collapsed. I again called in expressing by now I really wasn't happy and they said they would send a new base out. Leaving us the old mattress. Again however it was a 4 week delivery time. The bed was delivered saturday when I put it together it was ok, first night in it the legs went straight through again. I was working until today so rang them this afternoon. They initially offered me a bed to the value of the presale price so £400 and asked me to look at the replacement to that value, but for compensation they would get a manager to ring me. When the manager rang they said no way the bed was now reduced again from £400 to £130, so they would give us the current price £130 plus compensation of £60 so a total of £190 to spend at homebase. Not even a refund. They now only do 2 divans this one at £130 and a much more expensive bed at £1000. Surely I am entitled to the full purchase price plus the £60 offered as compensation as a refund, or can I not choose a bed from there sister company Argos? Could someone let me know what I am allowed to ask for. Thanks

Thought i would update this thread, as solved. After calling them back and quoting a few lines from the above post, they re-looked at the file and decided to issue me with a full refund including VAT and an extra £20 for the inconvenience of having to call again. Thanks for your help.

thanks all, i didnt think there was much i was able to do now as the judgement has been charges, will set up an order with them to clear balance off.

sorry, i was not very clear, yes this has been to court, and judgement was awarded in their favour. My wife did put a response back in the claim pack, but has a tendency to bury her head, so didnt contest it enough or in enoigh detail, i believve the points were raised, but have no idea as to what was said about them in court.

My Wife has an outstanding balance with Quest Debt Recovery, for £238.62 for a debt with Vets 4 Pets Ltd, They have put a County court Judgement on her for the above amount. However i am not sure if we are too late or not, but the amount outstanding is disputed. We took our pet to have her annual booster injection, which was taken out by a free offer which we downloaded online, and took into store, at the same time they gave her a kennel cough injection. There was no charge on the day for this and we went away happy, but without any proof whatsoever that she had had the injection completed. We had a second appointment booked for the follow up injection, which in turn was cancelled by them, we rearranged, but unfortunately, had to cancel ours. We then received a few letters of abuse from the owner about the fact that he feels we were avoiding him! We told him that because of his attitude that we would not be returning with the dog for any further injections or care. He then instrusted a solicitor to start court proceedings to recover this money, which in my view is not owed anyway, he is not out of pocket for the work carried out, other than the original injection, we hae no proof that he actually did do the injections, and with the abusive and agressive messages from him, we dont feel we owe the debt, certainly not the £238.62 what a court order was granted for. Really would appreciate any help in this matter. Thanks

Just spoken to them over the phone, (recorded call) and they have advised me that they will reopen the case with a view to a further refund, and will be in touch within 7 days. I explained that i am aware of the ruling made by Phonepayplus in December 2012 and that they are now under investigation again. I have informed them that unless i receive a full refund within the 7 days, I will be making a formal complaint to phone pay plus. Ill post back once i have heard from them again. Thanks

just sent an email now. thanks

cheers. Appreciate your help

Thanks, i will get hold of them this morning and let you know what they say.

Hi, A bit of advice needed please (for my mother, not me) My mother came to me last week, after receiving a bill of £103 from o2 for her contract phone, when i looked into the bill, online, i noticed that there was premium text messages from Lotto by Text, at a cost of £3.50 each, this month there was £22.50 worth of text messages, I contacted O2 and they found text messages going back to November of 2012, at a cost of 127.50 + Vat @20% Total Cost £153.00 I contacted Lotto by text and asked for further information, they have told me that on 26/11/2013 a text activation was sent back to them from the registered number, thus agreeing to the terms and conditions, and a contract was started. My argument is that the first message she received, she believes was in relation to a free text message about the lotto number each week. She has never replied to a message for them, nor has she been entered into any lotteries, or had any winnings or such from them. They did agree that they would stop the service immediately, and would be in contact with a letter, and an offer of goodwill in relation to the amount of charges, and the length of time they have been received. This morning, she received a cheque for £20.00. Personally i believe this to be an insult compared to the £153 they have earned from the service, out of which, my mother has not gained anything whatsoever, do i have anything that i could go back to them with to get a larger refund from them? Thanks

Hi All, I am in need of some advice - time sensitive i'm afraid - I have a very large outstanding bill with Scottish Power for my gas and electric, approx £1,300. Scottish Power are now going to install pre-payment meters, as they think we will reduce the debt quicker. However, We only live in a two bedroom flat, and have a few issues with our gas bill, (i dont have exact figures to hand)As we are the first property in the block of flats, the mains gas pipe come up through our floor, we have been complaining since we have moved in of a gas leak in the cupboard, where the main pipe comes up and the meter is located, after 3 visits over a period of one year, and a new meter fitted, Transco finally found a leak in the mains pipe and have had to replace that pipe coming into the flat, which in turn meant everyone in the block had theyre gas turned off whilst this was carried out. Our Gas bill was around £100 a month, which we have disputed many many times, with many meter readings, and they have not helped us at all, with an explanation of the large bills. I have managed to get a copy of my neighbours gas bill, which is significantly lower than my bills have been, and want to know, what if anything i can do to get them to look at it more seriously? I am very loathed to accept a pre-payment meter, for a few reasons, namely the standing charge and the fact money needs to be put on it much more frequently, (rather than D/D) and the way in which the meter was ordered, which was by a representative calling at the home, whilst i was not there and making my wife sign the paperwork for it there and then. I have noticed that in a couple of cases, Scottish power have told customers that they are fitting pre-payment meters, and who have actually had locks changed on their homes and meters fitted without clients being there. Obviously i do not want this to happen. If you are able to offer any advice, or help i would appreciate it. Scottish power are due to fit the meters on the 6th August. Thanks

I have actually found who i believe are the manufacturers, a company called JR Imports, Based in Beoley, but am unable to find any information at all from them online, including companies house.

Hi All, I need some advice if i can. Around two years ago, i had an account with Buy as you view. I later purchased a corner sofa from them, and had numerous problems (i will explain in more detail below) Due to problems, they finally decided to replace the sofa, but as the original sofa was no longer available, we purchased a new reclining sofa from them, This brought its own problems (again i will detail in bullet points below) And we ended up mutually agreeing not to continue payment for the items, and the matter was closed. My issue is that the manufacturer had recalled the sofa, due to defects (that we have with our sofa) But we have no details of the manufacturer as Buy As You View have refused to give us them. Is there a way i can get these details, and if so, as they were called, am i entitled to a refund/replacement from the manufacturer? Background information. (original corner sofa) When sofa was delivered, the drivers struggled to get it through the door, after almost an hour of trying, (we removed front door, and rear door, moved fridge freezer and other things to make enough room) The driver lost his temper and shoved the sofa with his knee, causing the back of the sofa (leather) to stretch and crack along the back door. I told them to take it back and that i would not accept it in that condition, after a bit of a row, they very reluctantly agreed. I contacted BAYV straight away and explained to them what would happen, they advised that we would not be entitled to a new sofa, as we should have made sure the sofa would fit, after numerous phone calls, and emails, they agreed to offer us a 10% discount (the marks werent too bad) and to have the sofa redelivered, Which went in no problem with different delivery men. After about 3 months, the foam in the sofa starting to sag, and we noticed that the fabric covering the springs etc had come away from the lining, In all it took BAYV 9 months, 3 home visits, 2 repairs and 2 payments of over £168 each refused by us, for them to agree to take back the sofa, and give us a replacement. In this time the sofa had been discontinued, and we had to choose another Background information (reclining sofa) We chose a new sofa, and because of all of the previous problems, agreed to refinance the new sofa, at the price that was outstanding, and transferred the payments we had already made Our new sofa was delivered without any issues and was fine for 4 months. The metal used in the sofa, was very soft, and after using for 4 months, the metal in two of the 4 reclinable seats to bend, meaning the foot rest would not close without fiddling with the metal, We complained and were told that we were clearly too heavy for the sofa (btw, i am 13 1/2 stone!) and that we should take action to avoid damaging anymore. That was all they had to say on the matter at that point! We then asked them to send out their furniture repair company (Homeserve) to view the defects. They refused, there reason was that the sofa had been misued, (although they had never been out to see this.) After taking our complaint higher up the chain of management we found out that they should have sent out homeserve to at the very least inspect the sofa, as another two months had passed, we were finding that the leather was wearing off completley along the seams, and the other two reclining seats were begining to sag. We were told after many more emails back and forth that they would not be willing to offer us any more repairs or replacements for the sofa, they also refused to make us an offer of doscount, due to the fact they had already replaced one defective sofa, within 15 months. We decided to take the matter further and obtained details of the manging director and the secretary, Again, we were told that no offer would be made to fix the issues, and that we would have to pay the full amount outstandning which at the time was £2,843. We refused to accept this and advised them that we wanted the manufacturers details so we could deal with them directly, We were told that the manufacturer would under no circumstances deal with us, At this point we were also told that the manufacturer had recalled the product 7 months ago, (i month after we had brought it) because of problems, which also included the issues we have had. We responded to this by letter, refusing to make any more payments towards the account, and that we would, if they refused to close the account down with no further doorstep callers, removal of the meter, and no more correspondence we would take the matter to court, i believed that we would win as they had refused to put right defective goods, that were not fit for purpose. After a few weeks of emails from the managing director, they reluctantly agreed that they would not take the matter any further, (I had gone down this route as i had a very reliable source who worked with them that less than 10 cases had actually gone through to court in recent times, only 1 of them had been ruled partly in their favour!) They agreed to no further communication, and confirmed that they had closed down the account in its entirety! The account was closed, and as we agreed, the £1,259 we had already paid for both sofas, would not be refunded That finished back in 2012, however we still have the sofa, and since that time, all four chairs that reclined are now no longer able to do so, the metal has actually sheered off on two of them, the other two are that badly bent, that you almost have to hammer them back into place, The leather has come off on all seams, and has left grey fabric underneath on show! I know that it may seem that i am asking for too much because of the fact we had the account closed, however i strongly feel that as the item was recalled by the manufacturer, that we are entitled, to a refund or a replacement of the sofa. I hope i have given you all the information required, please let me know if i have missed anything out. I appreciate your help

oh yeah, that would work! Thanks.

Hi, Does anyone have an email address for reliable collections? I have a few accounts with them, but dont want to pay a fortune on postage for all of the accounts. Appreciate it.