Ppi new claim with a bit of background

[suga]

No prob I will wait, it is only till 16th April when the clock stop clicking

[suga]

SAR reminder had been sent but still no joy originally Sar letter was recieved from them on 6th March

I might call them tomorrow to see what they say.

One question if any one can help me with . I lost my job in 2008 and contacted Barcaly for claim I was sent

claim form when I was ready to post I contacted them to ask further question at this time was told I could not claim Because my loss of job fall into one of the exclusion in policy which I was never told before or at the time of agreement of loan . Can I use this reason as missold ppi as I was not told exclusions of the policy

[dx100uk]

you can put that in the fos cq yes

 

dx

[suga]

Thanks dx100 for quick reply,

Part from fos q ,should I write this reason in my prem letter to Barclay once I recieve my SAR ?

[dx100uk]

no its just a covering letter

 

dx

[suga]

Thanks for your clarification

[suga]

Hi again,

No sar response from barclays even PO not cashed yet. 40 days are over on 14th April , I might start to prepare failed sar letter ?

[suga]

Hi dx100uk

Recieved a ppi rejection letter from barclays today . this loan was taken in 2005 .

I lodged ppi complaint by phone on 29th feb and didnt send fos q or schedule of claim reason being didnt have the exact figures and was waiting sar response .

i didnt recieve sar response untill 17th april and was asked to fill out a form to collect the sar pakage from bank .

 

Reasons for ppi rejection:

1- all the information you have provided me with.

2-your recollection of the sale

3-copies or transcript of phone call(wherethey exict)

4- releinternal procedure manuals that were in use at the time of your sale

5- tarining material that sale staff would have completed

6- oour internal compliance monitoring and audit reports

7- sales statics and complaint records associated with the perwon who sold your policy.

 

this is final reponse

how can i proceed from now im still waiting for sar ?

any advice will be appreciated

[dx100uk]

await the sar before replying

 

dx

[suga]

Hi dx,

My second ppi reclaim was upheld and recieved a cheque of £796.82 today which is 8% interest and rest amount will be off set against outsanding debt of this loan held by BRU:-(

.

Background of loan :

start date:05/07/2005

last repayemnt made :June 2008 no further repayments were made

account defaulted : 2009 with balance 4168.58

principle loan :10,000

ppi premium: 1953.43

terms : 48 months

monthly repayment: 321.97

 

How refund was calculated by barclays

 

a. original ppi premium: 1953.43

b. intrest incured due to ppi :594.09

c. 8%per annum simple intrest 796.82 (cheque I was sent)

Total refund: 3344.34

Result

ppi refund due: 3344.34

funds avaialable for off set : 2547.52

refund due and sent a cheque to me :796.82

 

Question time

is it correct calculation by barclays?

If accoutn is defaulted do they off set against the whole balance or just informed debts ?

should they reconstruct account and removed default ?

any penalties chrage should be rfunded too?

Furthermore I am still waiting for sar reply from barclay. I have a few letter from barclays in past which are disputable as well .

[dx100uk]

who is BRU?

 

if the loan debt has been SOLD then they cannot off-set anything.

 

if its NOT been sold

 

they can ONLY offset against NOTIFIED arrears.

 

are these loans a refinance of the previous one

they are , then you really need to do a serious spreadsheet.

 

await IMS21

 

but ans my questions

 

dx

[suga]

Thaks dx for your quick reply.

BRU= barclays recovery unit

I took this laon to pay off the previous loan plus some other debts but they opened this new ac and closed the previous .

[dx100uk]

ok then its still in-house

 

so unless theyhave sent a letter which notifies you of ARREARS they cannot off-set anything.

 

as for it being a refinance of previous loans

 

i think we need ims21 to review things

 

dx

[suga]

Tks again dx ,

Ok we will wait for ims21

[suga]

Hi dx

I guess ims21 has not come across our discussion yet .

[ims21]

Hi

 

Just noticed this...reviewing the thread now

 

ims

[suga]

Hi ims21 and thanks for dropping in . please advise the next step

[ims21]

Hi

 

Ok you want to check the figures they have given you on the £10k loan. You'll need this spreadsheet

 

StatIntSheet v101.xls

 

Your PPI was 16.34% of the total loan and so 16.34% of the monthly repayment was for the ppi i.e. £52.60.

 

You said you paid this right up to June 2008 so use the spreadsheet and list each payment giving the date and the amount of £52.60 up to and including the last payment you made.

 

When you have done it, post up the spreadsheet so we can see what the figures come to.

 

Do I take it you have not had a full reply to your SAR yet?

 

It is going to be difficult to deal with rollovers if we haven't got the agreements.

 

You mention that they have not upheld one of the complaints....what were the reasons they gave for not upholding it?

[ims21]

Have just read an earlier post where you give the reasons for the rejection.

 

Looks like a generic refusal letter, the same as others have been receiving from Barclays.

 

Kind of indicates that they haven't considered your compliant properly.

 

Take a look at post #19 here for an idea as to how to challenge them

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?348290-Barclayloan-Rejection-!!!!&p=3816855#post3816855

 

ims

[suga]

Thanks ims21 for helping me out

I will do the spready and post it out for you , no sar response from them so far . A letter will go tomorrow for 2nd remineder with ICO complaint warning letter will be along the lines:

I made a request of SAR ( subject access request) under the Data Protection Act 1998 and you have received my recorded request letter on 6th March2012 . Even after sending my Previous reminder on 26/03/12 and then followed by returning my signed details and preferred branch to collect the data on 18/4/12 as you requested that information , I am still waiting for your full SAR response ,.

40 days had already expired on 16th April 2012. If I don’t receive your full SAR response within next 10 days then I will be raising complaint against you (The Barclays) with Information Commissioner Office (ICO).

Copies of SAR letter requested, reminder letter and signed copy of my details along the branch details for collection request are attached.

 

I look forward to hearing from you in the first instance of receipt.

[ims21]

You could also remind them that they can be forced by a court to comply with the DPA and that you will consider such action in their continued flouting of the DPA

 

ims

[suga]

Tks ims21 for addition and letter will be in post tomorrow

[suga]

Hi ims21

how can I attach and send the spready on here ?

[ims21]

Hi

 

To post up your spreadsheet you can use this method...(MAKE SURE PERSONAL INFO IS REMOVED FIRST)

 

Dx100 – Instructions on uploading pdfs

 

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

 

OR if it's an .xls file you can post the sheet itself starting at the following line from the above

 

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

 

ims

[suga]

attached is the file but im still confused if thats is correct calculation

StatIntSheet v101-1.pdf