1st Credit/ vanquis card

[stu007]

Hi

 

This is not an email address but may be useful as from the OFT Public Register:

[MARTIN3030]

And here he is......http://www.mirror.co.uk/money/city-news/desperate-times-15m-people-apply-746761

[MARTIN3030]

The CEO is Peter Cook.

[MARTIN3030]

I did find this emma.versluys@providentfinancial.com

Emma Versluys is on the Provident management board and has held a number of directorships across the Provident group portfolio.

She is still the current deputy company secretary.

[jimjim5]

Claim gone in today, what happens next

[fettes5]

I think there's a customer service e mail address on their website

Eh! No there isn't!

[jimjim5]

Claim response stating they have 56 days to deal with it. Is that correct?

[ims21]

How long did you give them in your preliminary letter?

[jimjim5]

14 days, their letter states they legally have 56 days to comply with the complaint. Is this correct

[ims21]

14 days, their letter states they legally have 56 days to comply with the complaint. Is this correct

 

No

 

You take control of this. If their 14 days are up then send them the lba

[jimjim5]

They have another few days, got monthly statement today no charges this month that's a good start

[jimjim5]

Won this and got a few more pound back than I calculated. I must have missed a charge. 209. Back I just have to fill in an acceptance form. My card is now within its credit limit and my offer if 5.00 pw is more than what min payment is so I should be ok.

[ims21]

Hi

 

I take they have paid you interest and not just the charges back?

 

Looks like a result though

 

ims

[jimjim5]

Yes interest and charges. I'm shocked it was so easy.

[ims21]

Me too to be honest

 

Let us know when you get the payment and we can mark your thread as a success.

 

Congratulations

 

ims

[jimjim5]

Shop direct are playing silly buggers though I've had to lba them

[jimjim5]

They have said ill have refund in 4 - 6 weeks I'm going to ask them to freeze ac for 12 months to allow my financial situation improve

[laineynic]

Don't know if you are still hunting for a list of email addresses for Vanquis. I have one for the CEO I know he received my email as the Customer Action Team contacted me and they weren't to impressed I had sent his email to him. I am not bothered by this as if there apalling company had done there job properly I wouldn't have had to contact them

 

peter.crook@providentfinancial.com ;

 

hope this helps.

[MARTIN3030]

Thanks for this.