Provident chasing old vodafone debt

[MARTIN3030]

Trading Standards-locally,and Consumer Direct online.

[ArtisanUK]

I know the plods will doubtless reply "It's a civil matter, there's nothing we can do", but don't some police farces have an financial crime division?

[staci]

Ok well thank you all for the advice I will be getting letters printed off and sent align with contacting the agent telling her what you have advised me to do!

Many thanks

[PaulW922]

Just to clarify here - it is Provident, the doorstep lender, that i acting as a debt collector here. I didn't know they did that?

[staci]

Hi the letter they sent me was dated march 2011 and says : let provident help you make a fresh start

On 18th march 2011 wescot appointed provident to collect your outstanding debt to vodafone of £373.50 and a friendly local agent will call at your home to discuss payment options with you!

We could help you pay less

We understand there may be many reasons why you have been unable to make payments with wescot in the past and if you cannot pay the full amount now we may be able to help!

With provident you could actually pay less than you currently owe spread over a term which is manageable to you.

Details of the interest free loan we can offer you are given below. These are purely illustrative and subject to affordability. This offer is only available until 8th April 2011 don't miss out!

Debt outstanding: £373.50

Provident reduced amount: £335.00

Service charge: no charge

Weekly payments(25 weeks): £13.40

Weekly payments(50 weeks): £6.70

Apr: 0%

Representative apr: 0%

If you are interested in the new repayment plan and sign request to call a provident agent will discuss the plan with you. The debt with wescot will then be settled upon entering the 0% credit agreement with provident.

 

 

 

That is the letter I had! Is all the stuff you told me before to do still correct?

[Lee Vodafone Company Rep]

Hi staci,

 

I can understand the concerns you've got but thanks for making me aware of this.

 

After reading through the thread here I can see that you've had lots of advice so far and I'd certainly like to take a closer look at this so we can assist you with getting this cleared up.

 

To get in touch with me with the details of the account in question could you send an email by following the steps provided in our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll come back to you as soon as I can?

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[PaulW922]

Hi the letter they sent me was dated march 2011 and says : let provident help you make a fresh start

On 18th march 2011 wescot appointed provident to collect your outstanding debt to vodafone of £373.50 and a friendly local agent will call at your home to discuss payment options with you!

We could help you pay less

We understand there may be many reasons why you have been unable to make payments with wescot in the past and if you cannot pay the full amount now we may be able to help!

With provident you could actually pay less than you currently owe spread over a term which is manageable to you.

Details of the interest free loan we can offer you are given below. These are purely illustrative and subject to affordability. This offer is only available until 8th April 2011 don't miss out!

Debt outstanding: £373.50

Provident reduced amount: £335.00

Service charge: no charge

Weekly payments(25 weeks): £13.40

Weekly payments(50 weeks): £6.70

Apr: 0%

Representative apr: 0%

If you are interested in the new repayment plan and sign request to call a provident agent will discuss the plan with you. The debt with wescot will then be settled upon entering the 0% credit agreement with provident.

 

 

 

That is the letter I had! Is all the stuff you told me before to do still correct?

 

 

 

All other issues aside, if you genuinely owe the money (and I know you are not sure) and if it is enforceable, thats not a bad deal! No interest, no charges and a reduced balance paid over a year - maybe longer. But clearly you need to know whether you really do owe this and if so, that it is not statue barred

[staci]

Should I still continue and do what I have been advised?

Many Thanks

[staci]

Sorry could you please make it clearer how I contact Vodafone? I have clicked on the links and it has taken me to a vodafone webpage, is that correct? Thanks

[teaboy2]

Staci.

 

Send the letters i previously suggested to provident.

 

To contact Vodaphone by filling in the form found here - https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&CONFIGURATION=1000&PARTITION_ID=1

 

Other than that, you do not need to do anything other than letting the person that whats to meet you that you will not be meeting her and shes not got permission to come to your house, as so, if she did come to your house she would be deemed as trespassing and you will call the police. That's all you need to do for now.

[staci]

Thanks

[staci]

I have just sent the email!

[teaboy2]

Ok, let us know what Vodaphones response is.

[dx100uk]

these 'fresh start' letter have been discussed on here before a few months ago

 

THEY ARE A FLEECING EXERCISE, designed to get you on their books..

 

do not take up the offer..

 

there is no issue here if its enforceable or not

 

there is no credit agreement involved.

 

so as TB2 says please

 

dx

[Lee Vodafone Company Rep]

I have just sent the email!

 

Hi staci,

 

Thanks for coming back to me.

 

Having checked our emails I can confirm that I've now got yours and so will be getting back to you as soon as possible.

Staci.

 

Send the letters i previously suggested to provident.

 

To contact Vodaphone by filling in the form found here - https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&CONFIGURATION=1000&PARTITION_ID=1

 

 

Thanks for helping staci out here TB2- I appreciate it.

 

The only thing I'd add would be to make sure that the code WRT135 - FAO Lee is quoted in the subject line to make sure the email reaches me and the team.

 

Best wishes to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

[teaboy2]

 

Thanks for helping staci out here TB2- I appreciate it.

 

The only thing I'd add would be to make sure that the code WRT135 - FAO Lee is quoted in the subject line to make sure the email reaches me and the team.

 

Best wishes to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

 

No Problems.

 

Didn't see anything mention about the WRT135 bit, just spotted the link in the other thread and posted it for staci

[Lee Vodafone Company Rep]

It's okay.

 

The part about the code is included in the information stated in our pinned thread here.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[staci]

To update, I text the woman from provident stating: After seeking advice I will not be meeting you this evening (Tuesday 3rd May) and I have sent letters direct to provident regarding the matter. Could you cease all calls and texts to my mobile and parents landline and I deem this harassment! Also, any home visits will be classed as trespass and in each instance I will notify the police. I require all further correspondence from your company to be made in writing only.

 

She replied by texting:

Hello sorry if i have affended u i was only trying to do my job.All paper work will b returned to main head office but it could come back to provident in the furture thanks

 

I also posted this morning the letters you advised me to send to provident!

[havinastella]

To update, I text the woman from provident stating: After seeking advice I will not be meeting you this evening (Tuesday 3rd May) and I have sent letters direct to provident regarding the matter. Could you cease all calls and texts to my mobile and parents landline and I deem this harassment! Also, any home visits will be classed as trespass and in each instance I will notify the police. I require all further correspondence from your company to be made in writing only.

 

 

She replied by texting:

Hello sorry if i have affended u i was only trying to do my job.All paper work will b returned to main head office but it could come back to provident in the furture thanks

 

I also posted this morning the letters you advised me to send to provident!

 

 

Its amazing how quick she backed off!

 

Well done you

 

Jogs

[teaboy2]

I love it when a plan comes together - Now wheres that smiley that's puffing on the cigar lol

 

On serious note though Staci - Well done.

[staci]

I have contacted vodafone via the link on here and wil let all know on here the reply!

What normally happens now?

[teaboy2]

Well if you acknowledge the debt as yous, then Vodafone in my opinion given the circumstances should close the account at zero balance as a goodwill gesture. Though they may deduct part of the outstanding amount from the balance and make a repayment plan with you for the rest. Though like i said, given the circumstances, i personally think they should close the account.

 

Anyway, so long as you make no payments or acknowledge that debt was yours, which you haven't so far, and as it till needs to be proved that it is actually your debt. Then in a years time it will be statute barred, so you wouldn't have to pay anything then.

[sillygirl1]

She possibly has gone onto easier prey - just as well you found CAG in time.

[staci]

I am very appreciative of all your help!

[Lee Vodafone Company Rep]

I have contacted vodafone via the link on here and wil let all know on here the reply!

What normally happens now?

 

Hi staci,

 

Thanks for updating the thread with these recent developments.

 

As I've now got the details I asked for yesterday you can be sure that I'll get this looked into and will come back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK