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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A national day of anti DCA action!


mr.ton
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NOOOO!!! Please don't, hopefully they'll realise when it happens, although some of them are allegedly so stoopid they'll hardly notice :rolleyes:

 

Blonde moment - sorry, ill keep my letters for the OFT, FSO on the day.

The retailers worst nightmare !

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Can someone post links to draft letters, I never seem to find time.

 

If you're going to contribute and make an impact please post a YES on this forum, this can only work if we get the numbers, so please help.

 

Without CAGger's we can't do this.

 

Send a letter it takes two minutes and the results will be staggering!!!!!!

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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sorry to be a party pooper but i think it could backfire

 

overloading their service would not ultimately be in our interests and could result in "block" decisions being taken that do not take account of individual circumstances

 

far better in my opinion to keep plodding away individually -

 

far better idea for 1,000 caggers to start a class action against a credit card company- especially in view of the new Eu ruling ( headlines above) than to batter organisations which whilst slow are after all trying to help the consumer

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support the idea, but my concern is that it might backfire.

 

Here is the thought process -

 

National action day, organised by CAG with 200 000 members

Number of complaints received on the day - 50

Less than 1% of the membership believe that there is a problem or are willing to complain - therefore there isn't anything we need to worry about. The world is pretty and nice and warm.

 

Hence my suggestion earlier about collating the letters to go to the authorities first - this means that if there are not enough to make a statement then they don't need to be sent.

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Being the industry sympathiser that you are Kraken...i know you would love it to fail :rolleyes:

Anyway...it may well be a none event, there's no guarantee anything will happen/or come of it etc...

But like i say - its better than doing nothing, which is how the industry & government wants it to be :cool:

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At the risk of being tarred with the same brush, I think Kraken makes a fair point - it needs to be an effective effort rather than just a damp phart.

 

A bit more publicity and support would do the trick. Perhaps MSE and DQ's should be invited too??.

HOIST BY THEIR OWN PETARD.

 

Blimey it works....:-)

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With due respect...i have said many times that it needs to be publicised as much as possible & as many people brought on board as possible etc...

I agree with the comments fully that it could all turn out to be nothing but a damp squid.

I was just the person that instigated the idea in the 1st place - its up to all of us to publicise it & make it as effective as possible.

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Yeah. That's me. The collaborator who believes in accurate information and solid advice. Forgive me if I just want folk to think about things and think for themselves before launching themselves off the cliff. Guilty as charged.

 

MSE - moneysavingexpert.com

Debt Questions (I think)

 

A damp phart as it was so eloquently put could be worse than no action.

 

The point of this is to get attention - show that there is a problem that is effecting lots of people and get this noticed. I support the sentiment.

 

If the response is poor then the effect is to persaude those people we want to act that there isn't a problem and that they should not therefore do anything because so few people, out of hundreds of thousands of members felt that the issue was serious enough to write a 2 min email. Then when local trading standards priorities etc are set credit issues get dropped because they are not important. There is then no resource to look at the problems that do exist. The absence of resource then means nothing can get done.

 

I have, as you'll see above suggested a solution that would guard against this risk.

 

Sometimes I think it is wise to look at the big picture.

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what is MSE and DQ? if you would be so kind

 

 

MSE = Money saving expert

 

DQ's = Debt Questions

 

 

Both sites have similar DCA discussion type forums - although (in my opinion) DQ's is a bit 'tame' and tends to be a bit DCA friendly.

HOIST BY THEIR OWN PETARD.

 

Blimey it works....:-)

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Look!

All that has to be done here, is to draft up a sensibly worded template letter (some people havn't got the time or, are not good with words), set a date for sending said letter and /or, email, it is a easy as that.

 

However, I will state that, it is not sufficient for members to say;

oh yes, great idea, they must actually send the letter of complaint!!!

 

AC

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