My new fridge freezer was due for delivery yesterday, but the delivery guy said that he noticed that it was broken as he was about to take it off the van. He said that he would order another one and that it would be delivered today. However, this morning I recieved a phone call from currys saying that this new Samsung freedge freezer is also damaged and that they will order another one, and that they will deliver this on Friday. I told them that the fridge freezer that I was supposed to get yesterday was broken, to which they said that this one is also broken. I have to say that I do not believe them, but said that this was okay, but if they fail to deliver on Friday then I will cancel. The only reason I did not cancel today is that John Lewis does not have any Samsung fridge freezers of the same type and price in stock, but this is not giving me any confidence in currys. I am also lucky in that I am on sickness benefits or else I would have had to take three days off work.

I purchased a new 2 seater sofa and 2 chairs from SCS, the delivery turned up today and the delivery men were unable to get the furniture into the property. They were useless couldn't speak much English and give up. There is another attempt arranged to deliver tomorrow with a different crew, hopefully this crew will be more professional. What I would like to know is what would happen if the second crew also fails to get the furniture into the property? Could I request a refund? I have never had problems before with getting furniture in and out of the property and that is with larger furniture i.e a 3 seater sofa.

Car parts boss banned after failing to deliver customers’ orders READ MORE HERE: https://www.gov.uk/government/news/car-parts-boss-banned-after-failing-to-deliver-customers-orders

At the beginning of February I went to Grand Canaria for a winter break . The problem was I forgot one of my prescription medications. My son immediately packed the missing medication ( a control for high blood pressure ) in a jiffy bag and went to local post office and asked for quickest method to get the package to me , telling the clerk exactly what was in the package . The Post Office counter clerk suggested Parcel Force Global Express for the sum of £47 ( for a small jiffy bag ! ) He duly filled in the dispatch form clearly marking it “medication “ The package was accepted , and the clerk said the package should arrive in 48 hrs ( posted on Monday , arriving Wednesday morning ) At no time was any mention made of possible delays due to customs etc . Following tracking ,I saw the package arrive at the “clearance depot “ Wednesday morning , and there it sat , until it was eventually delivered to the hotel the following Monday , whilst I might add still showing in transit ,even when we arrived home a week later , it was still in transit ! though I had possession of the package As you might expect we submitted a claim for refund , and as you might expect it was refused . Citing , A/ Medication excluded B/ not their fault , customs delay The only time medication is mentioned in exclusions , is under perishable goods , the medication has a shelf life of over 2 years . I repeat , no mention was made of any possible delay due to customs and content of package Simply , do I send a LBA , giving them ie Parcel Force AND their agent the Post Office 14 days to cough up , or without further reference to them , go to small claims procedure ?

I recently bought a second hand car. because of my busy life it became clear that I would struggle to take delivery. The salesman agreed to bring it to my house to complete the sale. He was late and I couldn't wait for him. Despite him knowing that I couldn't complete other than that one chance the dealers are trying to insist that I complete and wont refund my money. He was late because of a traffic jam which they say was unavoidable. The roadworks which caused it have been there for 2 years. What are my options?

Dear Forum, I am a building services consulting engineer by profession and have also started up 2 small businesses, one of which is Nationwide Recovery Ltd. I unwittingly employed a person who had some serious past and pending convictions, he initially befriended me by selling me a vehicle. Unfortunately, I purchased a recovery vehicle to start the business amongst other vehicles to sell and trade with. I have a motor traders insurance policy.I am due to attend Magistrates Court on April 4th to claim ownership of 2 vehicles. The person concerned disowned his claim to 2 more vehicles purchased by me and I recently attended Police Station (3rd March 2017) to collect keys and registration documents and subsequently collected my vehicles from a car dealership where Police had placed them in safe keeping. Mr XXXXXXXXX the former employee has been working with a Mr xxxxxxxxxx he owns Auto Salvage is in possession of my Recovery Truck, a Range Rover TDV6, 2 no Land Rover Discovery vehicles and my boat, a 30ft displacement hull on a road trailer (combined weight 4.5 tonnes). Mr xxxxxxxxx, I have never met this man, . . Mr xxxxxx is refusing to give me back my property. He took my boat for minor repairs before releasing it back to me. He has supposedly carried out repairs to other vehicles in his charge and has failed to send me an invoice for repairs and vehicle/boat storage. I have it on record that Mr xxxxxxx has requested £10,000.00 in connection with repairs and storage costs ahead of me being able to view my property. I believe this is extortion. I am seeking advice on how I can recover my property (combined value £40,000.00). Mr xxxxxx has threatened me with violence and I have informed MET Police and Police accordingly. The emotional stress of losing assets and money to both of these persons (circa £90,000.00) has left me in a very dark emotional place and unfit to work...and in considerable debt. I would like to request advice on serving an "Order to Deliver Up" on Mr xxxxxxx, bearing in mind I am currently on £73.00 Employers Support Allowance due to the nature of my illness. I would be grateful for any advice in proceeding with recovering my property, legally and inexpensively. Kind regards Max Roach

An investigation has come to light into missing correspondence about patient care. https://www.theguardian.com/society/2017/feb/26/nhs-accused-of-covering-up-huge-data-loss-that-put-thousands-at-risk?utm_source=esp&utm_medium=Email&utm_campaign=GU+Today+main+NEW+H+categories&utm_term=215114&subid=7192694&CMP=EMCNEWEML6619I2 HB

I ordered something for a birthday present last wed and was supposed to go to a near by Halfords as a pick up point but I'm still waiting and it's not arrived! DPD said it would be in HALFORDS after 12pm thursday 31 dec.... IT NEVER ARRIVED! Called DPD up and said what the hell is going on and they said it will be in halfords after 12pm 2day (MON) gut feeling it won't be in though! Anyone else had/having probs with them?

Hi, I have searched the forums for a couple of hours trying to get my head around the next step to take in reference to my letter titled: "Notice of Allocation to the Small Claims Track (Hearing)". Copy of letter [ATTACH=CONFIG]59738[/ATTACH] The case is regarding a landlord who took close to 2,000GBP without a signed contract in place and refused to refund my money. I never received the room or anything in return. Question I have (Sorry if they seem obvious, I haven't been to court before and I have searched for a while trying to find the answers) 1) Is this called a "Court Bundle"? 2) Do I send EVERYTHING to Edmonton Court AND my landlord who is the defendant? (I actually send all my evidence to the defendant? Witness statements and everything?) 3) What is typically included in this scenario (Court bundle?)? Are there any templates online for any of these documents? 4) I have incurred extra fees leading up to the hearing, how do I add this to the amount of attempting to claim? Is it possible? I have so far... - I have two witness statements (They are kinda just letters stating what happened; signed by the witness, nothing special) - A copy of my bank statement and an event log (The event log is what happened in my own words with times and dates) - The original contract (It has been signed by me, but not my wife, who was the TO-BE dual tenant). This contract never changed hands back to the landlord. Should I bring it? - I opened an original MCOL claim after the landlord provided me with false information regarding his name and address. I was told I couldn't proceed and had to open a new MCOL with his correct information. I spent £80 on doing this and wasted a lot of time. Should I include this? - I also found a lot of information online regarding the landlord, very bad posts on forums of very questionable nature (Like ripping off the UK government and terrorism). Is it worth including anything like this? or just leave it alone? Sorry if this seems obvious to the training eye, but I hope the comments also help others in my situation. Thank you

It's a 'only wish it happened to me' moment, when Amazon (well marketplace trader) put the wrong price on an item in my favor. What is the position in insisting that I get the items I bought? I think much depends on 'the contract'. ie is it an offer and your acceptance -or- is it a contract? So far I have found in the "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" Under part 5 section 42 paragraph (3) states: Unless there is an agreed time or period, the contract is to be treated as including a term that the trader must deliver the goods— (a) without undue delay, and (b) in any event, not more than 30 days after the day on which the contract is entered into. So some hope? However, I note in my case, that Amazon have in their T&Cs regarding 3. PRICING AND AVAILABILITY "Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order." Anyone any idea how to test the validity of this clause?

Hello there, I have a serious issue regarding my parcel shipment from UK to Nepal. I had sent 2 ounces of gold along with other 21 pages of documents via Dhl to Nepal on 4th June 2014. I was not sure if they ship gold. I went to the DHL service point and asked if they deliver gold. The agent said that the value has to be less than £5000. Since my gold was worth £1850 I was happy to proceed. Gold along with my 21 pages of other documents were packed and shipped for £51.95 in 1kg box. Declaration on the parcel cover was clearly made 1) Documents 21 copies 2) Gold Bar 2 pcs and the total value of the item was mentioned £1850. After few days the receiver of the Parcel in Nepal got a message from the DHL Nepal saying the parcel was with the custom department and some legal formalities to be done by the receiver. When they went to Customs, they were told that we were not allowed to ship gold on a parcel. Further, they said that DHL was not allowed to ship gold in that manner. They should have stopped us in Uk. They said us to speak to DHL instead. But when they went to DHL there, they said to speak to customs department. This went on for few months. Then I called customer services DHL UK. They took a month and half to find out what was happening and finally said that my Parcel was destroyed by the Customs in Nepal. I opened a claim file in DHL UK and after few arguments DHL sent a letter yesterday offering £51.95 for the full and final settlement of my claim. I have no idea at all what I should do next. I would be very thankful for any ideas and ways to come to a conclusion. Its really hard to give up since it is a big amount of money for me. Many Thanks, Devi

Out of the blue this week I've received calling cards from Walker Love asking me to contact them about a legal document to deliver/legal matter to discuss - they did not indicate which and I had no idea what this was concerning so obviously didn't contact them. I have never had any contact from them before, or any letters/demands for payment from them prior to this. I received cards Monday, yesterday and again today (I work 9-5). However today's card has a message on the back stating they wish to deliver legal papers in relation to a loan from a bank I've had nothing to do with for 4 or 5 years. I did have some difficulties round that time and some debts were passed to DCAs so I have received red ink bully rubbish from a few of them in the past but I'm aware Walker Love are Sheriff Officers and not run of the mill DCAs. My first thought was 'has something actually gone through the courts re this'? Would they be delivering papers on behalf of another DCA? The card says they will try again in 2 days - I will be working - and advises I should call them if I will be unavailable at this time to avoid them visiting in the evening or at a weekend. I'm not even sure if I actually owe any money and have got over that difficult period a few years ago and it has been long forgotten. By the sound of it, sooner or later they are going to call when I am at home, probably with my young daughter too, Should I agree to receive the papers or just stonewall and deny knowledge of the debt I don't know about?? Quite stressed about this as I am a home owner.

I have just had the postman knock at my door asking if i will take a packet in on behalf of my neighbour. Talking to him he has stated that it is now compulsory for him to knock on neighbours to try and get rid of the packet and if he returns to the office with packets then he has to explain why he was unable to leave them with a neighbour. Looking into this Royal Mail brought in this system and the decision was left with the postman as to if he will leave the item with a neighbour unless the household had opted out of such an arrangement. Now that Royal Mail have now made delivery to a neighbour compulsory and taken away the discretion of the postman if the addresse is not in Can Royal Mail just "Opt in" peoples implied consent that they agree to this delivery to a neighbour without their express prior consent I thought legislation was brought in stopping companies just to "Opt you in" to business terms without prior consent. After all the sender makes a contractual agreement with Royal Mail to deliver the item to the addressee, not a neighbour, anything else can be breach of contract??

Hello, My phone was delivered to my address and signed for by the wrong person. I managed to get company to send me a new phone. It took more than 5 hours on the phone and research but they changed from "it is my (consumer) responsibility" to "we are very happy to deliver your phone tomorrow" in 1 second. The story is long, but worth a read if you are experiencing similar problems. Save yourself sometime, I wish I had more guidance and didn't have to find out by myself! I am not a lawyer and I am sure there are some things which the company could have argued back, but they chose not to. It worked for me. Good Luck! - Received text from UK mail advising my package will be delivered on Friday 5th July 2013 between 12:00 and 16:00. - Package was delivered after 17:00, beyond the period notified by the company, and signed for by “X”. - On 9th July I called EE and was informed my parcel was delivered to "X" but then returned to UK Mail. Give 7 to 10 days for the phone to turn up and call again. - Call Costumer Services on Friday 19th July. Case heard by “Y”. On my behalf, he fills in a disclaimer where I assure that although the mobile was signed for, I have not seen it or received it. He then reassures me a replacement will be sent after the investigation procedure takes place and the investigation team will contact me. - Call Costumer Services on Friday 26th July 2013 as my mobile phone has stopped working. I am informed my T-Mobile SIM card has stopped working (standard procedure) and I have to go to a store for a £10 replacement. - Contrary to that which was discussed with “Y”, I am the one that I should take action with the parcel company trace the mobile phone. - I have read EE’s terms and conditions and there was no provisions for delivery, nor there is an option for the costumer to choose a preferred courier service thus engaging with EE's preferred service provider. Their website only declares: § If UK Mail tries to deliver when no one's there to receive it, the driver will leave a card with details of how to re-arrange your delivery time. They’ll automatically try again on the next working day, after which the parcel will be held for a further five days before being returned to EE. You’ll need proof of ID to collect your delivery. - UK Mail Terms and conditions declare: § 8.3 For the avoidance of doubt, delivery to the Delivery Address (or alternative address) means we will deliver only to the postal address. We are not obliged to deliver Consignments to a particular part of a property or location within the property at the Delivery Address, or otherwise deliver personally to the Consignee and we are not liable in respect of any Consignment delivered to the Delivery Address, or any other address specified by you (or the Consignee), or a nearby address pursuant to clause - By delivering to “X” UK Mail have apparently fulfilled their contractual obligation to EE. This is pending further investigation of the Sale and Supply of Goods Act to Consumer Regulations 2002 and the Unfair Terms in Consumer Contracts Regulations 1999, which may cause UK Mail Terms to be invalid. - According to Section 5 of the the Unfair Terms in Consumer Contracts Regulations 1999 § 5.—(1) A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer. § (2) A term shall always be regarded as not having been individually negotiated where it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term. § (3) Notwithstanding that a specific term or certain aspects of it in a contract has been individually negotiated, these Regulations shall apply to the rest of a contract if an overall assessment of it indicates that it is a pre-formulated standard contract. § (4) It shall be for any seller or supplier who claims that a term was individually negotiated to show that it was. -As declared before, I was not offered a chance to negotiate the delivery of my mobile and was imposed a Third Party’s Terms and Conditions without an opportunity to negotiate them. -I have entered in a contract with EE, a mobile provider, not UK mail, a courier service. - The courier contract is between EE and UK Mail thus, EE should trace the parcel, not myself. - In my view, it is EE’s duty to provide me with the appropriate device to use their mobile services. - According to advice given by the Citizens Advice Bureau to others, EE is “in breach of contract and that (I should) demand that (you) provide you with the phone as agreed”. - According to EE’s Terms and Conditions, point 5.7. “We (EE) will not be liable to You if We cannot carry out Our duties or provide Services because of something beyond Our control.” - I believe the correct delivery of my mobile device was an action within your control as you should have assessed the courier’s T&C to determine whether they would assist you in fulfilling your contractual obligations with me. - UK Mail declare: “EE have not provided UK Mail with appropriate apartment number, hence UK Mail could not deliver parcel and delivered to any person on the address without the proof of ID required” - Concierge identified colleague as “X”. He signed received and kept delivery. The delivery did not have a flat number. It is against their company policy to accept and keep packages which are not clearly identified. - "X" made these terms clear to UK delivery man who said to keep the parcel for 24 hours and then send it back. - “X” returned parcel on Monday 8th of July at 11:00 to a UK Mail representative, who did not sign or provided any receipt. "X" did not witness the UK Mail representative scan the package. -EE Insist mobile was delivered to my address, even when it was incorrect. -Quoted: § Section 29 Sale of Goods Act 1979 4) Where the goods at the time of sale are in the possession of a third person, there is no delivery by seller to buyer unless and until the third person acknowledges to the buyer that he holds the goods on his behalf; but nothing in this section affects the operation of the issue or transfer of any document of title to goods. -EE failed to provide accurate address. Phone delivered on terms I did not expressly agree to and were not negotiated, under a standard contract between EE and a third party. This makes terms unfair as I was not made aware, and were not negotiated. Third party (UK Mail) is not acknowledging possession of handset as they declare delivery has taken place. -Third person, by signature, for UK Mail acknowledged possession but has returned package. -After long discussion and quoting my rights, EE magically arranges next delivery to be signed for by me. -Legislation is magic.

Tesco Fullborn Cambridgeshire. Order to be delivered to my son and family on 21 1 13. At 5.30 they phoned to find out where it was. They were told loaded and then unloaded, No delivery Money would be refunded in 3 to 5 days. If re-ordered delivery would be 2 days forward. It was explained that there should have been a phone call, they had insufficient funds to re-order and that 3 to 5 days was too late. 3 small children. No luck, then spoke to customer services who spoke to the store manager, a Mr Marco who would not give a reason for non delivery and would not help. Customer services were not happy with this and contacted again but he still refused to do anything, give reasons or apologise. This left my son and family a problem, I have had to go to the bank to transfer money to them, they had to manage on supplies they has, which were running low. They then have to go to the shops today. Is the store in breach of contract, should the store manager be discplined. can action, by me on my son's behalf be taken against Tesco for breah of contract.

An internet based company called Discountvouchers.co.uk advertise on the internet to purchase discount vouchers to be redeemed against goods also advertised on the same site. Purchasers have not received goods or goods have been sub-standard, damaged and being sourced from China. This firm has many subsidiary companies trading under ASAP Discounts Ltd, London. They have [problem]med many people who are now pursuing for money lost. Discountvouchers.co.uk apparently do not exist at the addresses registered, they are in debt according to public records in the sum of a quarter of a million pounds. Pressure has been brought upon them to refund money through a forum on HotUKD October 2012. Telephones are not answered and also emails are not responded to. Information as to who is behind this outfit is not being revealed by staff dealing with customer complaints. This company must be exposed and highlighted for consumers to be aware as to the pitfalls of voucher deals on the internet. Discountvouchers.co.uk state that once they sell the voucher, the responsibility becomes the merchant supplier. However, Discountvouchers are banking the cash from purchasers with Chase Bank of America and therefore the sole liability rests with them to supply the purchaser with goods and services. Any person having dealings with Discountvouchers need to come forward and also persons having difficulties with other voucher suppliers on the internet are requested to input. These rogue dealers need stopping from ripping people off !!

Placed order at tesco.com yesterday for 54 bottles of Coke (2lt bottles) they have it on deal 3 for £3 plus delivery it worked out 58.50 minus £10 voucher for first groceries shopping I had to pay £48.50. Booked slot between 12 pm - 1 pm for today. Waiting between those hours and no sing of the driver, so after 2 pm loggoed into account on tesco website and next to my order it says it was delivered. Contacted tesco by on-line form and just had the phone call from them saying that they canceled the order because of stock shortage and because items are too heavy to deliver. Why do they sell them if they too heavy? for example if you order from ASDA you can only put in the basket 16 or 12 2lt bottles, if you order from Sainsbury they will deliver it to you ( done so once with 40-50 bottles). They did`t even bothered to contact me and let me know that order has been canceled. Is there anything I can do now? I know I can complain to tesco but I don`t expect them to do anything about it. Is there anywhere else I can complain? They just make me laugh regards

Good afternoon, I ordered some goods online. They promised to deliver on one day, they failed to turn up. I called to ask what happened and they rearranged it for the next day, again they didn't turn up. I finally got it on the third day but in total I had to take three days off work. I understand that the first day taken off work is at my expense but I had to take a further two due to their failure to deliver. Am I entitled to a consequential loss claim? I sent them a formal complaint and explained this to which their auto response said they would reply within 5 days. Two weeks later I called them today and they said nobody had read it. After reading it they are refusing to cover my loss of wages due to their breach of contract and failure to deliver. What are my rights here?