At the beginning of February I went to Grand Canaria for a winter break . The problem was I forgot one of my prescription medications.
My son immediately packed the missing medication ( a control for high blood pressure ) in a jiffy bag and went to local post office and asked for quickest method to get the package to me , telling the clerk exactly what was in the package .
The Post Office counter clerk suggested Parcel Force Global Express for the sum of £47 ( for a small jiffy bag ! )
He duly filled in the dispatch form clearly marking it “medication “
The package was accepted , and the clerk said the package should arrive in 48 hrs ( posted on Monday , arriving Wednesday morning )
At no time was any mention made of possible delays due to customs etc .
Following tracking ,I saw the package arrive at the “clearance depot “ Wednesday morning , and there it sat , until it was eventually delivered to the hotel the following Monday , whilst I might add still showing in transit ,even when we arrived home a week later , it was still in transit ! though I had possession of the package
As you might expect we submitted a claim for refund , and as you might expect it was refused .
Citing ,
A/ Medication excluded
B/ not their fault , customs delay
The only time medication is mentioned in exclusions , is under perishable goods , the medication has a shelf life of over 2 years .
I repeat , no mention was made of any possible delay due to customs and content of package
Simply , do I send a LBA , giving them ie Parcel Force AND their agent the Post Office 14 days to cough up , or without further reference to them , go to small claims procedure ?