It is over a year since this happened and after reading the last response from Connif I was able to get a full refund as notes had been made by the showroom during the process which I had picked up and was able to provide back to them . Thank you very much for your help. I was not well at the time and some of the responses upset me as they were judgmental and rude. I posted on two forums as was pointed out in the thread as I had no idea whether I would get any help from either one and I was trying to reach as many experts as possible. The other one was removed because of the vicious comments made to me. So, thank you again Connif for your help and thank you for sharing your excellent knowledge.