Showing results for tags 'goods'.
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Hi , Not sure if anyone can help here however I applied for finance to purchase a machine. The finance was agreed and forms sent out for me to complete. Included in the forms was a certificate of acceptance for the machine stating it was in good working order. I called the provider to say I was signing for the finance but would not sign the acceptance until I had viewed the machine. After a month of delays the machine arrived however it was not as described. There were numerous defects and it had logged over 25% more hours worked than had been advertised. I called the supplier immediately to tell them it was unacceptable and to remove it from site. They apologised and promised to resolve the issues. They have not and I insisted they take the machine back as I requested in the first instance. I also informed the finance company on the first day that it was unacceptable and not to pay out any money as the deal was to be aborted. I have since discovered that they have taken payments from my bank. They insist I must maintain payments for the machine (which has since been removed) despite me informing them that it was unacceptable and to cancel the finance. In clause 1.1 of the finance proposal it states that if I find the goods to be defective, I must inform them within 5 working days. I did so within an hour. Am I within my rights to withhold any finance payment for this machine and can I claim my money back. I continue to hire a machine as the one I was purchasing was defective as well as having to pay finance on a machine I do not have. Any comment / advise welcome. Thanks in advance -
Last year at a show in Oct we ordered a Kampa Air Ace porch awning with an electric pump for our caravan paying for it with a Barclaycard. We changed our minds the next day and ordered a bigger awning plus an awning carpet paying the balance with the same card. The awning and carpet arrived in November. We were only able to erect the awning at end of November for 1 night and all seemed well, however on first use we found the carpet to be faulty and returned it. This was exchanged for another type of carpet. Both carpets are "custom made" in bulk for this particular awning. The electric pump only arrived in late February so we could not use the awning in between as we both suffer from arthritis and pumping up the awning by hand was difficult and painful. We then used the awning again over Easter and then noticed quite large marks on the roof in the centre of the awning which only shows up in a certain light. Another mark was a large X with the number 2 next to it. We tried to brush it out but to no avail. We also used the curtains for the first time and found one to have a broken clip. We then used the awning again 3 weeks ago and one of the other curtains on second use had started to fray at the bottom as the stitching was coming apart. We also noticed that we had heavy condensation in the awning. We do expect some but not to the extent where you touch the awning roof and it is like an Amazon forest rainfall inside the awning. We also has some heavy rain and this gathered in a large puddle on the roof of the awning and the concern here is the weight of the water stretching the material. We had to keep emptying the area every hours. Luckily we were at the caravan as if we had been out for the day, who knows what may have happened. We have approached the supplier who has bent over backwards to help us however the manufacturer cannot supply replacement curtains until later in the year when the caravan season has ended for us and neither can the manufacturer supply a replacement awning until later in the year as it has to come from China. BTW there is a label on the awning of the Union flag with the words "Designed in UK" which could possibly be construed as being manufactured in the UK. As we think waiting several months for replacements is unacceptable is unreasonable and even then the replacement may suffer from condensation or water pooling on the roof, the supplier has agreed to take back the awning only at this point for an inspection but how will they test it for pooling on the roof and condensation? At this point all we want is a refund for the anwing and other associated items. Is this a reasonable request even if they inspect the awning and cannot actuall "see" any issues like the water pooling and condensantion issues. Many other people have complained about the latter two issues and a Google shows up these issues. -
Hello, I privately rent my house thought a letting agent and told them on their last inspection last month that the lock on our garage was broken and the goods in side were not secure, the garage is not attached to the house but about 30mts from the house. we moved everything we possible could from out there to the house but could not fit in all my sons expensive fishing gear as the rods were too long and a moped (for obvious reasons although it had a lock on ) About 5 month ago we had stuff stolen from our garden, about £1500 worth of profession fishing gear that was soaking wet and had been propped up against our patio doors to dry out, they were there for all of half an hour before being stolen , we have a 6 foot fence and also a gate that locks. so this was why I was anxious the landlord fixed the garage asap. As to if the letting agent passed this on to our landlord I do not know. Am I wrong in thinking that the landlord has a responsibility to repair and make secure the garage ??? I feel he should compensate for our loss from the garage this time......we claimed on insurance for the theft last time as I guess we were responsible for leaving out even though the garden was secure. Any advice is appreciated. I am thinking they will keep coming back so am in the process of looking for another house and I can't sleep well because of the worry and anxiety. -
I purchased a Morphy Richards steam iron from Amazon back in July 2013. The iron has now developed a problem it's tripping the mains, checked the warranty on the Amazon site which states: *Standard one year guarantee can be extended to 3 years by registering your product with Morphy Richards. It seems that I forgot to register the iron when it was first purchased, but why offer a 3 year guarantee when you register a product? From now on I will make sure every new electrical goods is registered..
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Recently we had our bathroom done and ordered some glass splashbacks from an on-line company called Cameo Glass to fit round our wash basin. When we ordered custom made white glass splashbacks (for some £200), we (reasonably, I hope), expected something made from opaque white glass. Nothing on their website suggests otherwise, though we now know competitor websites do make it plain that this is not the case. What turned up was white back-painted "clear" glass. This wouldn't in itself be a big problem if they had actually used truly clear glass. What we got has a distinct blue tint to it. On the left is what we've now used in our bathroom... [ATTACH=CONFIG]56336[/ATTACH] We tried to get a refund, and were simply told "that's what it's like". We are in the process of putting a chargeback request through Nationwide but they're being useless and have twice written to us first saying that this doesn't fall within the bounds of a chargeback, yet confirming in the same letter that "goods not as described" is one of the categories, then latterly saying that it's our problem for misinterpreting what we were buying. I have now asked them to show me where it explains on Cameo Glass' website that "white glass" is in fact white painted, slightly blue-tinted clear glass. I think the mistake we made was complaining about it not being white glass, but back-painted, rather than placing emphasis on it not actually being white (though this was stated in the original complaint). What do you think? -
Hi I'd be grateful for poster's thoughts on the following query. In a business to business context, can a supplier's contract terms delete the reasonable quality or fit for purposes terms implied from the sale of goods act. So, for example, would a term stating "instead of any warranty implied by law, we will replace the product if you give us 10 days notice" be enough to permit the supplier to say that I (as a small business), because of this term, cannot rely upon the fitness for purpose terms in the Sale of Goods Act. Thanks
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From my recent experiences with Overclockers UK, it would appear that they have a policy NOT to issue refunds on the outgoing shipping charges in the event they sell you a faulty item. I purchased a new computer display on Friday 13th (should have known better!), which arrived the following day. This display was touted as being extremely accurate in colour expression, which is one of the reasons I opted for this model. It was only released a few weeks ago. http://www.overclockers.co.uk/showproduct.php?prodid=MO-211-SA The display itself had terrible backlight bleed and it's colour accuracy, probably because of this, was awful. [ATTACH=CONFIG]56098[/ATTACH] I spoke to Overclockers on the Monday to arrange a return and full refund due to the fault. To their credit, they did arrange to collect the item the following day. I since picked up a much better screen at around half the price. Yesterday I received an email from Overclockers informing me that I would be refunded in full, less my shipping charges of £20.70. When I rang to query this, I was told that the shipping component was a seperate service that had been supplied and it was not Overclocker's policy to refund such charges - even when the goods are faulty. (N.B. They agreed the backlight bleed was really bad). There is nothing in Overclocker's T&C's that states this. Regardless the Sales of Goods Act states that a full refund should be given, including postage costs and any other losses that have been incured as a direct result of recieving faulty goods. Had I simply changed my mind about the display (i.e. if it was not faulty), then I would have still been entitled to the basic cost of getting the item to me as per the Consumer Contracts Regulations 2013. Overclockers' T&C's state something similar. However, when presented with this information I was still refused a refund. Furthermore I was refused a conversation with the manager, even though the advisor himself had consulted with him/her only moments before. Again, something along the lines of "Company Policy". Only after repeated insistence that Overclockers would be breaking the law should they not provide a refund, did the adviser apparently receive a "thumbs-up" from his manager to "authorise a refund in this instance". Great - but it would still appear the company stance is not to provide this automatically for other consumers! Incidentally, the display itself is now listed at a £60.00 reduction for "this week only". Wonder why... ----- Sadly, I did record the conversation using a new app on my phone but the record quality is terrible! If I can clean it up I'll try and post it on YouTube. -
I purchased online a PS4 from John Lewis which is till under 2 yr warranty(it is just over 1 yr old). One of the sticks on the controller has become loose and makes characters difficult to control. There is no damage on it I phoned John Lewis and they told me to contact Sony. I contacted Sony and they told me they only deal with 1st year of warranty and referred me back to..... John Lewis . After i complained ,John Lewis contacted me and told me take the whole console to one of their stores for testing . Now, shouldn't they should arrange for a courier to collect it from me ? - as other companies have in similar situations .
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quick question can a bailiff force entry after peaceful entry and control of goods signed are failed to make payments under agreement -
Hello, First off, I didn't realise that forums like this existed and have already found some great discussions! I am a relative newbie to all of this, so thanks in advance for the help/tips. I have been storing some belongings for a friend for several months now in my home. They have remained in bags in my living room and there are around 6-7 blacksacks of goods there. Due to unfortunate circumstances our friendship has ended, however I still have the items in my house. I am attempting to get the chap to come and collect the items, however he is being suprisingly unwilling to claim them. We only ever had a verbal agreement that he can store the items in my home, as friends would. I am in email contact with this guy (has no fixed address) and have provided him with an inventory of all the items he has left. I have come across the Torts (Interference with Goods) Act 1977 which appears helpful for this type of situation. However, there are clear rules within this tort that relate to getting rid of the items as long as there is no dispute. Now that there is a dispute I am slightly lost as to what to do. The house will be put up for sale ASAP and I expect to be gone within the next few months ... I do not what to spend any money on moving his gear with me and I wish to cut all ties with him. FYI there are a few of his belongings which are worth a considerable amount of money. He has advised that he does not want his items disposed of (naturally). Last week he said that he would not collect any of the items unless he also recieves 3 items which we had a shared interest in. I replied to this and advised that I am willing to relinquish any interest I have in the shared items and he can take them aswell (these cost me around £300, however I am happy to give them to him to get him out). Now he's come back again and said he will not collect any of the items as there are some missing from the inventory. I am confident that this is not true, and perhaps a hope to keep the items in my home free of charge (as he has no fixed address). He was never a lodger in my home and we had no formal agreement for storage of these items. It was simply a favour I offered him at the time. Please can anyone help with some guidance/advice on how I can handle this situation as the Tort stipulates the rules for selling/disposing of items only where there is no dispute. Many thanks -
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The new bailiff regulations came into effect on 6th April and bailiff fees are strictly controlled and comprise of a Compliance Fee of £75 which is charged when the debt is passed by the creditor. If payment is not made or a payment agreement entered into during the ‘compliance stage’ a bailiff may attend the debtors premises and an Enforcement Fee of £235 is chargeable. Significantly, the new regulations provide that from any payment made (whether to the bailiff, the magistrate court or the local authority) the Compliance Fee of £75 is deducted first with the balance being split on a ‘pro rata’ basis between the debt to the creditor and bailiff fees. This novel approach means that unless the amount due (including bailiff fees) is paid in full, bailiff enforcement may continue and it is this point alone that has caused extreme difficulty to some ‘debt avoidance’ websites with associations to the Freeman on the Land (FmoTL) movement and 9 months after the regulations came into effect it is astonishing that debtors are continuing to be advised by such websites to avoid paying bailiff fees by paying the amount of the Liability Order or court fine only (minus bailiff fees). Despite the regulations clearly outlining how payments are to be calculated, in May/June an individual made numerous Freedom of Information requests to Local Authorities seeking clarification as to how they deal with direct payments made to them after accounts have been passed to bailiffs. Since that time many more FOI requests have been made on the same subject and the up to date position is that approx a quarter of all local authorities have received requests on the same subject. What has been the outcome of these Freedom of Information request? Typically, in the very early stages (May and June) most responses made clear that the local authorities had very little idea as to how the new regulations would work in practice but, since August/September the vast majority of responses confirm that they apportion the payment as outlined in the legislation and that they advise the bailiff company accordingly (or credit the bailiff company) with the payment. PS: It is likely that there are far more FOI requests than outlined here. I have only referred to those that are available to view publicly on the FOI website: What do They Know. -
I hope someone can help About 6 months a go I ordered some building materials. I have only just got round to using them and it turns out that they have sent some items and I have paid for these items and I never ordered them. Can I insist they take them back and refund them even though some 6 months has passed please, or am I going to have to just take it on the chin? I should have checked everything before now really and its not for a vast amount but just wondered where I stood legally Thank you Thank you
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I recently purchased a Playstation 4 for my son for Christmas from my mothers catalog company called Kays. We bought it on credit at £500 over 32 weeks and have paid the first instalment. My son was unable to use it for four days during Christmas as the Playstation network was down. We have now set it up for him to find that the disk drive is faulty and will spit out the game disk or not accept it at all. I contacted Sony who after troubleshooting this with me agreed that the unit was faulty and that they would accept it for repair. I know from working with repairing computers and consoles that sending this back to the manufacturer can take weeks and often months to get it back. Beside that I feel as it is supposed to be brand new I didn't want a repaired console, I wanted a new working console, especially as I have paid £100 more than what they cost in the shop. I asked my mother to contact Kays and have them collect it and replace it. My mother did this and was told that we must return the unit to Sony as they will not accept it back if it has been plugged in, faulty or not! I feel this is outrageous as we did not buy it from Sony and have no contract with them and I have never been told I can't return goods less than 30 days old that don't work correctly and get a refund or replacement. So I wonder can anyone tell me if goods bought on credit from a catalog are subject to special terms where the creditor takes no liability for the goods they supply? I appreciate any help here as Kays won't budge.
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Has anyone else noticed the MOJ link to the 'new' National Standards cannot be found on the MOJ site anymore: http://aka.justice.gov.uk/downloads/courts/enforcement-officers/taking-control-of-goods-national-standards.pdf They can be found here (third link down): https://www.gov.uk/search?q=bailiffs Is there a reason for this, or is it just a technical blip? -
I had some home improvements done this year and I am currently in dispute about payment with the company and i'm after a little advice please. The goods and installation were purchased from the same company and an install date agreed with them, it was supposed to take 1 day. The installation team turned up as arranged and it was clear from the outset it was not going to go well. The company weren't interested when I called them and sure enough the work was very badly done. One particular item of goods supplied was damaged and of poor quality, it was accepted under protest (signed on the form). The company agreed to replace this damaged item and agreed to supply a different model (same cost). They also agreed to the remedial works required but this took 5 or 6 attempts over a period of 8 weeks at great inconvenience to me. During the install and remediation works, they damaged a number of things in my home. When it came to pay them the balance, I made an offer of payment lower than the invoice amount due to the incompetence, inconvenience & damage to my home - the aim being that we would then negotiate meeting somewhere in the middle. Immediately I received a letter from them threatening me with legal action and revocation of the guarantee. It's worth pointing out at this stage that the company is a member of a number of trade organisations and by refusing to issue a guarantee they are in breach of their memberships. In addition they should have protected our deposit with one of these organisations at the outset but didn't. Each time I attempt to negotiate with them, I just receive a letter back threatening me with legal action. In their T&C's it states that in the event of any issues, they use the arbitration services of one of these organisations and at no point have they offered this by simply saying they are setting their legal dept on us. I have plenty of photographic evidence of the entire start to finish install fiasco and all correspondence showing that we are not refusing payment, merely want to negotiate taking into account the issues. The figure is well under the limit for small claims court, my question here is what I can expect if this does get put to the small claims court. My only experience of small claims court is some years ago when I took a kitchen company to court for the shambles they made installing my kitchen, in that case I had already paid and was claiming some money back from them to enable the job to be completed by another tradesman - in that case the photographic evidence and letters convinced the Judge and he awarded me a full refund (more than I was seeking)
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Getting married soon and ordered a personalised cake topper. When it came it was not really the same style as the photo example. Specifically, the "Mr" and "Mrs" are not at different levels and the first letter of our surname is not overly large as in the example (see below) The example pictured is as so: The one we got looks like this (click for bigger): [ATTACH=CONFIG]54567[/ATTACH] Emailed the seller the asking if she could make one with the above features, reply was: Thank you for getting in touch, I apologise for the long delay in getting back to you. We are sorry to hear you are unhappy with your order. I have had a look at the photograph you have sent to us, and can see that the way the & has been placed is due to the letters included in your name. Because of the L we are unable to have the exact same design as Mr and Mrs Smith. We are always happy to send a proof before processing an order if this is requested. Unfortunately we are unable to send a replacement free of charge as this item is not faulty or damaged. However we would be happy to include 25% discount on a new order. I replied with: I understand that each design will be different due to the different letters in various surnames and it is unfortunate that ours didn't allow for the usual style to be applied. What really attracted us to your design was that it had multiple levels of words (The "Mr" high up, stylish large "&" followed by a lower level "Mrs". The surname also had a large Capital which balances out/matches the large "&" sign). I'm sure you can understand why we are slightly disappointed with the end result, as it has very few of the advertised example's features. If it is not possible, as you have said, to create a topper with a similar concept to the example using our surname; then can I regretfully request a refund. I don't like to ask, and I am more than happy to cover the original postage costs. She said: Thank you for getting back to me, unfortunately as this item is a personalised item we are unable to offer a refund or exchange. However as a gesture of goodwill I can either refund you 25% of the order or we can offer a 25% discount on a new order with another design. So, It is a personalised item, but it doesn't really match the example. Am I entitled to my money back? or is the 25% off actually more than generous? I'm just interested more than anything, as to whether she's right or not. -
Hi there, Today, I have received an answer back from the Furniture Ombudsman and my claim against Sofaworks was not upheld, which obviously is very disappointing. I am now left with a 2-seater sofa and a footstool which I hardly use as such. I have taken up to have one cushion on the floor (as then it doesn't sag as much as when it is on the sofa springs - the floor providing a harder and more supportive base) and leave the other cushion to provide lower back support. Imagine!!!! Hence, don't really have any use for the footstool. Anyway, I am uncertain as to how the Ombudsman came to their decision. Supposedly they have written to not only the retailer, but also to the manufacturer, and surprise, surprise both would have defended their products, saying that there is nothing wrong with them. I am left rather confused, upset and downright unfairly treated. The 1st letter from the Ombudsman says that ""a conciliation officer will take a detailed look into your [my] complaint and contact you with our initial opinion": this did not happen. They also say "We aim to come to a fair conclusion so it is necessary for us to gather evidence from both parties to the dispute". All the evidence they have "gathered" from me was the application form I have sent at the beginning of October. I have not been visited by anyone to check the furniture for themselves before they"come to a fair conclusion". I had physio sessions for my back and using that sofa (even for short periods) only seemed to have made things worse. I am unsure as to what to do next. Any idea? At I am at my wits end.
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Hi, we spent 430 on a lay z spa Monaco hot tub. We bought it in may and it was delivered 25 th June. We've since had to replace the whole pump thrift lay z spa warranty and now it's gone again. We're feed up as we go outside to use it and it's not working. We have spent loads looking after it, correct chemicals cleaning etc. Can we take back to argos. Want money back Thanks -
Hi, I'm hoping someone could give me a sense check here: I bought a fairly expensive toy on line, when we received it the finish and paintwork was really poor. I contacted the seller who acknowledged the quality issues and offered a partial refund which wouldn't really cover the problem. I've asked for a refund to be told i have to fund return postage (I'm well aware this is wrong under the sake of goods act) and that the retailer will inspect the item and decide how much of a refund they feel like paying as the item as been taken out of the box and therefore according to them isn't in the same condition and worth the same amount. This has gone on for a period of time and ultimately left me unfortunately having to refer the matter to the small claims court. The retailers defence is that I haven't incurred a loss as I haven't sent the gods back for them to inspect. Given they expect me to fund postage and have stated they want to value how much the item is now worth, I've not returned it and am happy for the court to decide What do you think, should I send it back or hold on to it?
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If an item is purchased and paid for online but collected from the store, what are my rights when it comes to returning goods. That is to say do I have the statutory 7 days to return and request a full refund as it was an online transaction or does the fact I collected goods from the store have an impact? Grateful for any advice
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need some legal advice on current situation. me and my partner spilt 3 years ago, we have a 3 year child together. we moved into a rented council house while i was pregnant and as he used to be in the army the british legion paid something towards the white goods, washer, oven and fridge and towards the carpets. after we separated he left the home and was very happy for me to keep the goods as they were necessary for his daughter. now after 3 years.. (he is now engaged and living with his new partner in fully furnished home with his 2 other children) he has had his solicitor contact me stating that he wants the goods back and to arrange when he can come to collect. this then would leave me and his daughter with no carpets, fridge or cooking appliances. Can he legally do this?? i am on benefits so i would not be able to replace these things. i have to reply to this letter myself as i do not qualify for legal aid anymore so any advice would be grateful. -
Evening all, first time poster I have an issue in regards to paying postage on an item which is faulty under warrenty, I don't know what my rights are and I'm not sure where i should be looking? Should I have to pay the postage or is it the responsibility of the manufacturer? They have told me it's not their policy to pay for any goods returned regardless of them being faulty or not? -
Wonder if anyone can help with my situation please I am a bit unsure what to do. Just over a year ago I (stupidly) took out a logbook loan on my vehicle for £1360. The repayment agreement was £40.11 per week for 156 weeks. The idea was to use it as a short term loan and settle the balance off a couple of months later avoiding the ridiculous interest rate for keeping the loan for the full term. (£6257.16 repayable). Unfortunately circumstances changed I lost my job and was unable to do so. I kept up the payments for 11 months until July 2014 and have repaid in total £1407.69 to date. The payment arrangement on the contract states weekly however I was told I could also pay monthly- which I had been doing since the start of the agreement. Due to loss of employment in November 2013 and again in July 2014- I fell slightly behind on payments. 6 weeks behind- which is not even 2 late payments when paying monthly. The logbook loan company at both these times instructed high court enforcement officers to attend my address to recover the vehicle. I explained to them on both occasions that I was not even 2 payments late and only £240.66 in arrears and they left after 30 seconds with no further action. After the first time I gained employment again quite quickly so was able to bring the arrears up to date. In July- I contacted the logbook loan company to try and set up a reduced payment plan that I could afford whilst unemployed. They were extremely unhelpful and refused point blank to accept anything less than £30 per week- which I started to pay weekly. I requested a full statement of my account to see exactly how much I had left to pay and the settlement figure should I somehow be able to settle it off once I gained employment. Upon receiving this- I noticed that they had added on extortionate charges for instructing the high court enforcement officers on 2 occasions. All they did was knock on my door speak to me for 30 seconds and then leave. No recovery action or any other action was taken. Yet the logbook loan company added a total of £900 in "recovery charges" onto my account despite nothing being recovered. Obviously I was unhappy about this and after much discussions getting me nowhere told them I would stop repayments until they removed the charges from my account. They refused- instructed a solicitor- and I now received from them a county court claim through the post with a "return of goods hearing" to take place in 4 weeks time. The claim details the full £6257.16 repayable for the full term of the agreement minus the £1407.69 I have paid plus additional costs and interest of £900 bringing the total to £5793.96. I have no idea what a return of good hearing entails- or what my best course of action is. Can anyone help? -
Hello there, I have a serious issue regarding my parcel shipment from UK to Nepal. I had sent 2 ounces of gold along with other 21 pages of documents via Dhl to Nepal on 4th June 2014. I was not sure if they ship gold. I went to the DHL service point and asked if they deliver gold. The agent said that the value has to be less than £5000. Since my gold was worth £1850 I was happy to proceed. Gold along with my 21 pages of other documents were packed and shipped for £51.95 in 1kg box. Declaration on the parcel cover was clearly made 1) Documents 21 copies 2) Gold Bar 2 pcs and the total value of the item was mentioned £1850. After few days the receiver of the Parcel in Nepal got a message from the DHL Nepal saying the parcel was with the custom department and some legal formalities to be done by the receiver. When they went to Customs, they were told that we were not allowed to ship gold on a parcel. Further, they said that DHL was not allowed to ship gold in that manner. They should have stopped us in Uk. They said us to speak to DHL instead. But when they went to DHL there, they said to speak to customs department. This went on for few months. Then I called customer services DHL UK. They took a month and half to find out what was happening and finally said that my Parcel was destroyed by the Customs in Nepal. I opened a claim file in DHL UK and after few arguments DHL sent a letter yesterday offering £51.95 for the full and final settlement of my claim. I have no idea at all what I should do next. I would be very thankful for any ideas and ways to come to a conclusion. Its really hard to give up since it is a big amount of money for me. Many Thanks, Devi -
Hi People, I'm hoping that this is simple but always like a head start from yourselves on these things. I will keep it simple and if anyone want more specific info I can provide it. I Purchased a BRAND NEW mini data server (PC) from a retailer online. I received it unboxed it and turned it on (All seemed to be working). As this (PC) is a server you leave it on all the time. After being in for a week or two It started having hardware issues (losing connection to its storage drives, then it eventually stopped working and would not boot up). I contacted the retailer who suggested that I contact the manufacturer. After a few communication calls and about 4 weeks later, the manufacturer agreed it was faulty and sent out a replacement. Unfortunately the same has happened with the replacement and I contacted the Manufacturer again, but this time they have not been very helpful and have not offered a replacement. Instead they asked me to try some diagnostics and to swap the storage drives around etc. However this still did not work and there response has been to close my complaint without resolving it. I am reluctant to start up a new complaint reference with them as they take so long to contact you approx. 3-4 weeks. Today I have contacted the Retailer and explained the current status and issue and asked for a refund. They say they cannot offer a refund as it is past 30 days and May or may not be able to offer a replacement as I have been dealing with the Manufacturer. The Manufacturer is WD (Western Digital) and the server cost me £2,500 Please could you offer me some advice. Kindest Regards, SPINSTER
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