Thanks for this. I've made it crystal clear that the goods remain available for collection on reasonable notice and the reason they have not been able to inspect the goods is that they have refused my offer to post back and claim as part of a refund. Looks like I'm going to have a day in court they have entered a defence which is a largely a mess of conflicting nonsense. I'll let you know what the judge says

Thanks so much for your responses. Yes I have in writing the retailers acknowledgment of the quality issues and their offer of a partial refund. So fairly sure I can knock down their response that the issues are minor. I think I just need to clarify that although I won't be sending the item back as they are refusing to fund return postage, the goods are still available for collection on reasonable notice. Does that sound like the right thing to do here?

Thanks for this. I've forwarded pics to the retailer who's acknowledged it has quality control issues. My query is, should I send it back to them and continue to chase the postage cost and any shortfall in their valuation of the item once they have it. Or should I hold on to the item and leave it as available for them to come and collect if they want

Hi, I'm hoping someone could give me a sense check here: I bought a fairly expensive toy on line, when we received it the finish and paintwork was really poor. I contacted the seller who acknowledged the quality issues and offered a partial refund which wouldn't really cover the problem. I've asked for a refund to be told i have to fund return postage (I'm well aware this is wrong under the sake of goods act) and that the retailer will inspect the item and decide how much of a refund they feel like paying as the item as been taken out of the box and therefore according to them isn't in the same condition and worth the same amount. This has gone on for a period of time and ultimately left me unfortunately having to refer the matter to the small claims court. The retailers defence is that I haven't incurred a loss as I haven't sent the gods back for them to inspect. Given they expect me to fund postage and have stated they want to value how much the item is now worth, I've not returned it and am happy for the court to decide What do you think, should I send it back or hold on to it?