Hi People, I'm hoping that this is simple but always like a head start from yourselves on these things. I will keep it simple and if anyone want more specific info I can provide it. I Purchased a BRAND NEW mini data server (PC) from a retailer online. I received it unboxed it and turned it on (All seemed to be working). As this (PC) is a server you leave it on all the time. After being in for a week or two It started having hardware issues (losing connection to its storage drives, then it eventually stopped working and would not boot up). I contacted the retailer who suggested that I contact the manufacturer. After a few communication calls and about 4 weeks later, the manufacturer agreed it was faulty and sent out a replacement. Unfortunately the same has happened with the replacement and I contacted the Manufacturer again, but this time they have not been very helpful and have not offered a replacement. Instead they asked me to try some diagnostics and to swap the storage drives around etc. However this still did not work and there response has been to close my complaint without resolving it. I am reluctant to start up a new complaint reference with them as they take so long to contact you approx. 3-4 weeks. Today I have contacted the Retailer and explained the current status and issue and asked for a refund. They say they cannot offer a refund as it is past 30 days and May or may not be able to offer a replacement as I have been dealing with the Manufacturer. The Manufacturer is WD (Western Digital) and the server cost me £2,500 Please could you offer me some advice. Kindest Regards, SPINSTER

hi. My boiler does`t work, my landlady is abroad, was trying to call her but no ones pick-up the phone. She used to have homecare for it with British Gas but it was canceled, so there is no cover I know about. Can I arrange British Gas to came and fix it and then pass the bill to her, I mean I would like to pay her less in rent and give her receipt for work done. Where do I stand, can I do it? Because is winter and I live with two kids under 3-years I must have heating and hot water ASAP. I don`t want to start war with her just about silly think like this. Thanks