William v Natwest

[William]

Hello. For the last 3 years i have had a Current plus account with Natwest (the solo card one) I'm disabled and on benefits and don't have much money left over after paying for my care and the bills. I often go overdrawn when i need extra continence related products which means i get charged £28 most mouths which becomes one endless circle as i never have any money in my account the following mouth. They won't give me a agreed overdraft limit as they say i need to a different card. Know they are charging me referral free chargers which i don't understand? Are natwest braking the law in any way. please help.

Thanks will

[William]

Hello. For the last 3 years i have had a Current plus account with Natwest (the solo card one) I'm disabled and on benefits and don't have much money left over after paying for my care and the bills. I often go overdrawn when i need extra continence related products which means i get charged £28 most mouths which becomes one endless circle as i never have any money in my account the following mouth. They won't give me a agreed overdraft limit as they say i need to a different card. Know they are charging me referral free chargers which i don't understand? Are natwest braking the law in any way. please help.

Thanks will

[Russe11]

yes, yes and.....please help yourself to the FAQ section, get yourself started then comeback when you get stuck.

[Russe11]

yes, yes and.....please help yourself to the FAQ section, get yourself started then comeback when you get stuck.

[William]

Dose one have to pay to see old bank statments an the banks says?

[William]

Dose one have to pay to see old bank statments an the banks says?

[BankFodder]

Please read the FAQs and around the forum. This question and the rest are all dealt with repeatedly.

[BankFodder]

Please read the FAQs and around the forum. This question and the rest are all dealt with repeatedly.

[William]

Just had a letter from natwest saying i would have to pay £5 for each copy of my bank statements requested. Would this not come under the freedom of information act 2000 which there for means i should not have to pay nothing?

[BankFodder]

No, the DPA and so it would cost you £10 max for the lot.

 

Your question suggests that you have not read through the FAQs or the forum material. It is all there - many times.

[cakey]

This does not seem right, I spoke to Natwest yesterday who told me it is £5 per request for statements - does not matter how many statements its per request (see my post yesterday with the number to call)

[Guest Alison82]

They will try anything given half the chance, I'm sure they have just broken a rule there by blatent lying to a customer!

[stewarpm]

I just spoke to them and they said that there was a limit of a year for the £5. Didn't want to push it just yet as I am waiting to get my other account open before I let them know I am going to complain. But I think they are just trying their luck as she said 'I can do a year, six months'.

[richardc]

All this is covered in another thread. I can't remember which one, but yes they do do not have to supply copy statements. But what they don't tell you is that under their agreement with IC they must supply under terms of DPA list of charges applied to your account

[William]

This topic was closed on 03/05/19.

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