Vinted/EVRI - £50 Nike air forces white trainers sold Via Vinted + their ins - had been swapped for another set of shoes upon arrival

[MID52]

Hi everyone evri has swapped my item for another item i have no idea what to do now

This is the story so I (seller) sold some shoes worth around £60 and when it arrived at the buyers address they received some other shoes I didn't put in there.

I read up online if evri would do such thing a what do you know its happened to multiple people now I don't know what to do I need some help please.

[BankFodder]

Start off by reading as many of the stories on this sub forum as you can manage over the next 2 or 3 days.

That means lots of them.

Send a letter of complaint to EVRi but don't set a deadline.

but let us know what happens in the next 7 days or so.

What is the value of the shoes?

Was the value correctly declared?

Did you purchase their insurance policy.

What make a model etc were the shoes

 

[MID52]

The shoes were nike air forces white sold for around £50 including buyer protection on Vinted 

 

[BankFodder]

Ok. Post your initial letter and then start preparing your letter of claim and post it here so we can have a look

[MID52]

I read a couple of stories on here a couldnt find an example of an initail letter what does it consist of?

Is it just an over view to what has happened and what im seeking back?

 

[BankFodder]

I did say that you should read lots of the stories here. A couple of stories simply doesn't cut it.

Yes, you are basically making a complaint about your parcel and where is it

[MID52]

Hello @BankFodder i have done lots of reading of other incidents of Evri theft should i start of with a letter of claim now ?

Evri have emailed me saying they want to know what happened to my item i proceeded to tell them. I also told them i have evidence (pictures from buyer)too as when i packaged them it had no tape on it as there was an unused adhesive strip on the box i used therefore someone opened it and swapped my item out.

 

[BankFodder]

Yes, draft a letter of claim and post it here and we can have a look

[MID52]

Sorry for late response had things to deal with, here is my letter of claim. Let me know if it need adjusting please.

 

Parcel    reference    number – XXXXXXXX

Dear    Sir/Madam,

I arranged for collection and    delivery of Nike AF1 trainers on the 10th August 2023 using your service.
I have photo evidence of my parcel that seems to be tampered and opened with as there is tape on the parcel.
When i packaged them i used no tape at all as there was already an used adhesive strip that i used
therefore i can articulate suspicion of theft.

15th August : I notified you explaining what had happened to my parcel and waited until a response.

16th August : Evri emailed me asking for further evidence and questioning.

5 days later (16th till 21st) I have not received any response from Evri to your negligence and criminality of your employees.

I am requesting a full reimbursement of my item cost with a declared value of £45 and £5 for crease protectors that i included 
for a total value of £50

If I do not receive a satisfactory response from you within 14 days of this email, I intend to issue    
proceedings against you in the county    court without further notice.

Yours sincerely,

Customer

[BankFodder]

That's fine .

Check that you are available to issue the claim on day 15 as you have promised them.

Open an account with the MoneyClaim county court online claim system.

Start drafting in your claim and post  your particulars of claim here so that we can check it before you send it off

 

[MID52]

Quick question does Evri pay for court fees as they will be the losing party ?

 

[dx100uk]

to be honest if you are asking this question it shows you have not done enough reading up yet...

 

dx

 

[Andyorch]

Court fees are included in your total claim amount +  (issuance fee) + Sec 69 interest@ 8% if you opted for it in your claim.

Andy