Quick question does Evri pay for court fees as they will be the losing party ?

Sorry for late response had things to deal with, here is my letter of claim. Let me know if it need adjusting please. Parcel reference number – XXXXXXXX Dear Sir/Madam, I arranged for collection and delivery of Nike AF1 trainers on the 10th August 2023 using your service. I have photo evidence of my parcel that seems to be tampered and opened with as there is tape on the parcel. When i packaged them i used no tape at all as there was already an used adhesive strip that i used therefore i can articulate suspicion of theft. 15th August : I notified you explaining what had happened to my parcel and waited until a response. 16th August : Evri emailed me asking for further evidence and questioning. 5 days later (16th till 21st) I have not received any response from Evri to your negligence and criminality of your employees. I am requesting a full reimbursement of my item cost with a declared value of £45 and £5 for crease protectors that i included for a total value of £50 If I do not receive a satisfactory response from you within 14 days of this email, I intend to issue proceedings against you in the county court without further notice. Yours sincerely, Customer

Hello @BankFodder i have done lots of reading of other incidents of Evri theft should i start of with a letter of claim now ? Evri have emailed me saying they want to know what happened to my item i proceeded to tell them. I also told them i have evidence (pictures from buyer)too as when i packaged them it had no tape on it as there was an unused adhesive strip on the box i used therefore someone opened it and swapped my item out.

I read a couple of stories on here a couldnt find an example of an initail letter what does it consist of? Is it just an over view to what has happened and what im seeking back?

The shoes were nike air forces white sold for around £50 including buyer protection on Vinted

Hi everyone evri has swapped my item for another item i have no idea what to do now This is the story so I (seller) sold some shoes worth around £60 and when it arrived at the buyers address they received some other shoes I didn't put in there. I read up online if evri would do such thing a what do you know its happened to multiple people now I don't know what to do I need some help please.